
Cisco Customer Success Manager (DTCSM) v2.1
The Cisco Customer Success Manager (DTCSM) v2.1 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes.
The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies.
This course is based on the concept of the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco Customer Success Manager (CSM) exam. By passing this exam, you earn the Cisco Customer Success Manager Specialist certification.
Course Objectives
After taking this course, you should be able to:
Target Audience
Course Prerequisites
This course has no formal prerequisites, but we recommend that you have:
Associated Certification: Cisco Customer Success Manager
Associated Exam: 820-605 CSM
Part Number:
ELT-DTCSM-V2-023865
Product Line:
Cisco Digital Learning Library