Cisco Learning Management System and Cisco Learning Network Store
Terms of Use and End User License Agreement

PLEASE READ THIS CISCO LEARNING MANAGEMENT SYSTEM AND CISCO LEARNING NETWORK STORE TERMS OF USE AND END USER LICENSE AGREEMENT (the "Agreement") CAREFULLY.

BY PRESSING "I AGREE" YOU ARE BINDING YOURSELF AND THE BUSINESS ENTITY THAT YOU REPRESENT (COLLECTIVELY, "YOU" OR "USER") TO THIS AGREEMENT WITH CISCO SYSTEMS, INC ("WE" or "CISCO"). CISCO IS WILLING TO LICENSE SOFTWARE TO YOU ONLY UPON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS CONTAINED IN THIS AGREEMENT. IF YOU DO NOT ACCEPT ALL OR ANY PART OF THIS AGREEMENT, DO NOT PRESS "I AGREE" OR OTHERWISE ACCESS THE CISCO LEARNING MANAGEMENT SYSTEM AND CISCO LEARNING NETWORK STORE WEBSITES OR WEB PAGES, OR DOWNLOAD OF USE ANY SOFTWARE, PRODUCTS OR SERVICES AVAILABLE THROUGH THE SITE.

1. Background.The Cisco Learning Management System web site, Cisco Learning Network Store web site and/or web pages sponsored by Cisco Inc. (collectively the "Site") is/are developed by or for Cisco. The Site enables Users to purchase and use a variety of products ("Products") and services ("Services"), including but not limited to the following:

In connection with the Products and Services, you may be tasked with participating in training activities such as lectures, online self-studies and hands-on labs, and may be asked to take one or more preliminary practical assessments tests (each a "Test"). Each Test is intended to measure your skill level and proficiency in using and supporting Cisco products.

2. Privacy.Use of the Site, Products and Services is also subject to our Privacy Statement, located at http://www.cisco.com/web/siteassets/legal/privacy.html which is incorporated into this Agreement by this reference. Additionally, you understand and agree that Cisco may contact you via e-mail or otherwise with administrative information relevant to your use of the Site, Products or Services. You also agree to have your name and/or email address listed in the header of certain communications you initiate through the Site, Products and Services.

2.1. Children’s privacy.Cisco does not knowingly collect Personal Information from children under the age of 13. If we learn that we have collected Personal Information on a child under the age of 13, we will delete that data from our systems. Cisco encourages parents and guardians to go online with their children. Here are a few tips to help make a child’s online experience safer:

Please visit the FTC’s website for more tips on protecting children’s privacy online.

3. Eligibility.You affirm that you are 14 years of age or older. The Site and the Services are not available to minors under the age of 14 or to any users suspended or removed from the system by Cisco for any reason. Your access may be terminated without warning if we believe that you are underage. You represent (i) you are at least 14 years of age; (ii) you have read and accept the terms and conditions of this Agreement; (iii) your parent or legal guardian has consented to you using, accessing and/or participating in the Site and Services and to providing your personal information for your Account; and (iv) your parent or legal guardian has read and understands this Agreement.

4. Copyright.

a. Ownership.

All content included in the Site, such as text, graphics, logos, images, video clips, audio clips, digital downloads, data compilations, and software ("collectively Content"), is the property of Cisco or its content suppliers and is protected by United States and international copyright laws. The compilation of all Content on this site is the exclusive property of Cisco and protected by U.S. and international copyright laws. All software used on this site is the property of Cisco or its software suppliers and protected by United States and international copyright laws.

b. License to Access and Use Site.

Cisco hereby grants you a limited, revocable, nonsublicensable license to reproduce and display the Cisco Content (excluding any software code, which is subject to the End User License terms set out below in Section 12) solely for your personal use to view the Site and otherwise as necessary to use the Products and Services. With the exception of authorized Cisco Learning Partners, this license does not grant any User the right to resell any Product, Service or content available on this Site. In addition this license does not permit the commercial use of the Site; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Cisco. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Cisco without express written consent. You may not use any meta tags or any other "hidden text" utilizing Cisco´s business name or trademarks without Cisco’s express written consent. Any unauthorized use terminates the permission or license granted to you by Cisco. Except as set forth above, nothing contained in this Agreement shall be construed as conferring by implication, estoppel or otherwise any license or right under any trade secret, patent, trademark, copyright or other intellectual property right of Cisco or any third party. All licenses not expressly granted by Cisco are reserved.

5. Trademarks.The trademarks, logos and service marks ("Marks") displayed on the Site are the property of Cisco or other third parties. You acknowledge and agree that you have no rights, title, or interest in or to the Marks and that you will not adopt, use, or attempt to register the Marks or any confusingly similar mark. Users receive no license to and are not permitted to use these Marks. Please see a list of Cisco Trademarks at http://cisco.com/web/siteassets/legal/trademark.html.

6. Rules and Regulations.This Agreement sets forth the legally binding terms for the Site, Products and Services. This Agreement covers all of your visits to the Site and any use of the Products and/or Services. If you stop visiting the Site or stop using the Products or Services, this Agreement remains in effect.

a. Amendments.Cisco may elect to change or supplement the terms of this Agreement from time to time at its sole discretion. Cisco will exercise commercially reasonable efforts to provide notice to you of any material changes to the Agreement. Within three (3) business days of posting changes to the Agreement, they will be binding upon you. If you do not agree with the changes, you should discontinue using the Site or any Services. If you continue using the Site or Services after such three-business-day period, you will have accepted the changes to the terms of this Agreement.

b. Other Terms.In order to use certain Products or participate in certain Services, you may be notified that you are required to download software and/or agree to additional terms and conditions. Unless expressly set forth otherwise in such additional terms and conditions, those additional terms are hereby incorporated into this Agreement.

c. Laws and Reporting.You may not use the Site, Products or Services in any manner inconsistent with applicable law or for any illegal purpose, including but not limited to conspiring to violate laws or regulations. Recognizing the global nature of the Internet, you also agree to comply with applicable local rules or codes of conduct (including codes imposed by your employer) regarding online behavior. Use of the Site, Products and Services is void where prohibited.

d. Product Reviews.Cisco wants to provide customers the opportunity to share their experiences about products on the Cisco Learning Network store. All reviews are voluntary and Cisco does not provide any compensation or incentives for leaving reviews. Visitors may provide feedback or complete surveys on the store, or leave comments about reviews. Only customers who have actually purchased products on the Cisco Learning Network store may submit reviews about these products, provided that the content is not illegal, infringing, obscene, threatening, defamatory, injurious to a third party, or are otherwise falsified or wholly unrelated to the product. Comments may not contain software viruses, solicit commercially or include any form of spam. You may not use a phony e-mail address, impersonate another person or entity or otherwise mislead as to the origin of the review. Cisco reserves the right (but not the obligation) to remove content deemed in violation of these policies or otherwise pursuant to a third party claim or a court or regulatory order. It is your responsibility to check the policies before posting comments as they are subject to change from time to time without specific notice to you.

e. Returns and Guarantees

Returns:When you request a refund for an item you have purchased before delivery has been completed or accepted, it is generally considered a return.
In the case of an electronically downloaded product or online application, this is a request for a refund prior to you receiving or accessing the product. For scheduled offers, like classes, you will not have taken the class, and you must meet drop policy conditions. In the case of a physical product, you may not have received the item or the item may have arrived in a damaged condition. In these cases, please contact customer service as soon as possible.
The drop policy for scheduled classes require that reschedules or refunds are only granted if you contact customer service and request to be dropped prior to 14 days before the class begins. If you request to be dropped at 14 days or less before class beginning, we cannot refund your money, but may offer you an alternative class date and location, if available.
To return an unused item or service, we require that your make your request to us by contacting customer service within 30 days of purchase. We will refund your money once we have validated that you have not accessed your product, or that you meet the class drop policies, or once we have received your return shipment to us. You may be responsible for return shipping charges.
If you have decided that you have purchased the wrong product or the wrong quantity, do not use your product, and contact customer service immediately. Returns completed within the same business day may be considered a cancelled sale rather than a return.
We will make the best effort to refund your money in the same method and to the same account you used to pay for your purchase, and refund processing usually begins within 48 hours (United States Pacific Time) of your request. The one exception is United States wire transfers. If you paid using wire transfer from a U.S. bank, we will attempt to refund your money via check to the billing address and contact provided within the order. If you wish to receive a return wire transfer instead, you must request that at the time of your refund request. Note that wire transfer funds are non-refundable from both your bank and ours, and therefore, you will be responsible for both sending and receiving fees a second time, and we will deduct our fees (US $30) from your refund.
If you are an international customer that paid by wire transfer requesting a refund, by default, we will return your funds to you via wire transfer, with the US $30 transfer fee deducted from your refund. If you would prefer to receive a check for your refund, please request a check when you make your request for refund, and we will send it to the billing address and contact information that you provided in the order.

Guarantees:If you request a refund after downloading files, accessing an application, taking a class or receiving and using a physical product, this is generally considered a request for a guarantee refund.
The Cisco Learning Network Store team would like you to have the best possible experience with the products and services you buy. While each product or service may have its own specific return and guarantee policies, the store generally does not grant refunds on products that have already been used.
If you have a problem with your product or service, we recommend you contact us so that we can help resolve the issue
For questions or concerns, please contact our customer service team.

7. Cisco.com (CCO) User Name and Password.In order to use the Site, Products and Services, you may need to obtain a CCO ID at www.cisco.com. During the CCO registration process, you will be asked to select a screen name ("CCO ID") and password. You will use this CCO ID and/or password to access and make purchases through the Site. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the CCO ID or password of another User at any time or to disclose your password to any third party. Notwithstanding the foregoing, if you are provided an option to purchase Products or Services on behalf of an employee or contractor providing us with the CCO ID of the persons on whose behalf the purchase is being made such that we can process the order will not be considered a violation of this Section 7. You agree to notify Cisco immediately if you suspect any unauthorized use of your account or access to your password. You are fully responsible for all activities conducted through or under your login information (username and/or password).

8. Subscription Periods; Access to Services.

a. Certain Products and Services are offered on a subscription basis. The subscription period for any Product or Service will be set out in the Product or Service listing on the Site ("Subscription Period"). The fee paid entitles you to access the Product or Service for the Subscription Period. Your access to the Product or Service will terminate at the end of the Subscription Period regardless of whether you have accessed the Product or Service. Access to certain Services, such as lab time or mentoring services, may be subject to use of an online scheduling system and may be limited during peak volume times, at Cisco’s sole discretion.

b. Your subscription purchase may include enrollment in the Auto Renew Service, which allows you to maintain your product subscription and keep track of your progress. By enrolling in the Auto Renew Service, you authorize both Cisco and Medius, which is the order and fulfillment vendor for the Cisco Learning Network Store, to automatically charge the then-current renewal subscription fee to your credit card with no action by you before the end of your product subscription term. You may cancel the Auto Renew Service by going to the "Renewals" page, where you will find the details of your subscription, and setting Auto Renew to "OFF". You will receive an email acknowledgement of your cancellation of this service.

9. Your Records.Cisco may keep records of the results of your use of the Services and your performance in any Tests (collectively "Records"), and will use and disclose such Records as described below:

a. Group Performance Reports.If your employer or the company for which you work purchased Services on behalf of a group of employees or contractors of which you are part, then we may use information from your Records in aggregate form to generate reports of how the group as a whole is performing. Cisco will not be responsible or liable to you for any actions by your employer or any other third party arising as a result of any such disclosure.

b. Mentors.If you are participating in a Service through which you are assigned a Cisco Learning Network ("CLN") Partner mentor ("Mentor"), your Mentor will be provided with your name and the contact information provided to us when you signed up (or your employer/entity for whom you worked signed you up) for the Service. In addition, in order to provide you with effective guidance and feedback your Mentor shall have the same access to your Records as you.

10. Mentoring Services.

a. Cisco Learning Network Partners.The Services offered through the Site include mentoring services offered through one or more of our Cisco Learning Network Partners. You acknowledge and agree that the Cisco Learning Network Partners and individual Mentors are our vendors and are Cisco’s independent contractors, and no other relationship exists as between Cisco and the Cisco Learning Network Partners and/or individual Mentors, including a legal partnership, franchise, joint venture, agency, employer/employee, fiduciary, master/servant relationship, or other special relationship.

b. Interaction with Mentors.The mentoring services are professional services intended to provide you with an additional layer of support in navigating and using the Site, Products and Services. Use common sense when interacting with your Mentor. Interactions should be professional. Any additional contact information or personal information that you choose to provide directly to your Mentor is your responsibility.

11. Disclaimer Regarding Self-Assessment Tools.From time to time we may make available to you certain software tools ("Tools") for download and/or use on the Site. These Tools are intended to provide general guidance in evaluating a variety of information such as performing self-assessments of your skill and knowledge concerning the use of Cisco products. The Tools are not intended to provide business, legal, accounting, tax or other professional advice. The Tools are not intended as a substitute for your own judgment or for that of your own professional advisors. Use of the Tools may not be error-free. While Cisco, our licensors or suppliers have attempted to include useful data, assumptions and formulae in the Tool, Cisco, our licensors or suppliers are not responsible for any results from using or misusing the Tool.

12. End User License Terms.Among other Products available for purchase through the Site are software products ("Software") and Products or Services including Software as a component. The following terms govern your access and use of the Software, except to the extent (a) there is a separate signed agreement between you and Cisco governing your use of the Software or (b) the Software includes a separate "click-accept" license agreement as part of the installation and/or download process. To the extent of a conflict between the provisions of the foregoing documents, the order of precedence shall be (1) the signed agreement, (2) the click-accept agreement, and (3) this Agreement.

Conditioned upon compliance with the terms and conditions of this Agreement, Cisco grants to the end user of the Software a nonexclusive, nontransferable and revocable license to use for your internal business purposes the Software and the Documentation for which you have paid the required license fees, or such license fees as have been paid on your behalf. "Documentation" means written information (whether contained in user or technical manuals, training materials, specifications or otherwise) specifically pertaining to the Software and made available by Cisco with the Software in any manner (including on CD-ROM, or on-line).

Your license to use the Software shall be limited to, and you shall not use the Software in excess of, a single hardware chassis or card or that number of agent(s), concurrent users, sessions, IP addresses, port(s), seat(s), server(s) or site(s), as set forth in the applicable Purchase Order which has been accepted by Cisco and for which you have paid to Cisco the required license fee, or such license fees as have been paid on your behalf.

Unless otherwise expressly provided in the Documentation, you shall use the Software solely as embedded in, for execution on, or (where the applicable Documentation permits installation on non-Cisco equipment) for communication with Cisco equipment owned or leased by you and used for your internal business purposes.

License Only.This is a license and not a transfer of title to the Software and Documentation, and Cisco or the licensor to Cisco retains ownership of all copies of the Software and Documentation. You acknowledge that the Software and Documentation contain trade secrets of Cisco, its suppliers or licensors, including but not limited to the specific internal design and structure of individual programs and associated interface information. Accordingly, except as otherwise expressly provided under this Agreement, you shall have no right, and you specifically agree not to:

a. transfer, assign or sublicense your license rights to any other person or entity, or use the Software on unauthorized or secondhand Cisco equipment, and you acknowledge that any attempted transfer, assignment, sublicense or use shall be void;

b. make error corrections to or otherwise modify or adapt the Software or create derivative works based upon the Software, or permit third parties to do the same;

c. reverse engineer or decompile, decrypt, disassemble or otherwise reduce the Software to human-readable form, except to the extent otherwise expressly permitted under applicable law notwithstanding this restriction;

d. use or permit the Software to be used to perform services for third parties, whether on a service bureau or time sharing basis or otherwise, without the express written authorization of Cisco; OR

e. disclose, provide, or otherwise make available trade secrets contained within the Software and Documentation in any form to any third party without the prior written consent of Cisco. You agree that you shall implement reasonable security measures to protect such trade secrets.

To the extent required by law, and at your written request, Cisco shall provide you with the interface information needed to achieve interoperability between the Software and another independently created program, on payment of Cisco’s applicable fee, if any. You shall observe strict obligations of confidentiality with respect to such information and shall use such information in compliance with any applicable terms and conditions upon which Cisco makes such information available.

Software, Upgrades and Additional Copies.For purposes of this Agreement, "Software" shall include (and the terms and conditions of this Agreement shall apply to) computer programs, including firmware, as provided to you by Cisco, and any upgrades, updates, bug fixes or modified versions thereto (collectively, "Upgrades") or backup copies of the Software licensed or provided to you by Cisco. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT: (1)YOU HAVE NO LICENSE OR RIGHT TO USE ANY ADDITIONAL COPIES OR UPGRADES UNLESS YOU, AT THE TIME OF ACQUIRING SUCH COPY OR UPGRADE, ALREADY HOLD A VALID LICENSE TO THE ORIGINAL SOFTWARE AND HAVE PAID THE APPLICABLE FEE FOR THE UPGRADE OR ADDITIONAL COPIES; (2) USE OF UPGRADES IS LIMITED TO CISCO EQUIPMENT FOR WHICH YOU ARE THE ORIGINAL END USER PURCHASER OR LESSEE OR WHO OTHERWISE HOLDS A VALID LICENSE TO USE THE SOFTWARE WHICH IS BEING UPGRADED; AND (3) THE MAKING AND USE OF ADDITIONAL COPIES IS LIMITED TO NECESSARY BACKUP PURPOSES ONLY.

Proprietary Notices.You agree to maintain and reproduce all copyright and other proprietary notices on all copies, in any form, of the Software in the same form and manner that such copyright and other proprietary notices are included on the Software. Except as expressly authorized in this Agreement, you shall not make any copies or duplicates of any Software without the prior written permission of Cisco.

Records Audit.You grant to Cisco and its independent accountants the right to examine your books, records and accounts during your normal business hours to verify compliance with this Agreement. In the event such audit discloses non-compliance with this Agreement, you shall promptly pay to Cisco the appropriate license fees, plus the reasonable cost of conducting the audit.

Export.Software and Documentation, including technical data, may be subject to U.S. export control laws, including the U.S. Export Administration Act and its associated regulations, and may be subject to export or import regulations in other countries. Customer agrees to comply strictly with all such regulations and acknowledges that it has the responsibility to obtain licenses to export, re-export, or import Software and Documentation. Cisco reserves the right to investigate and take appropriate action against anyone who, in Cisco’s sole discretion, is suspected of violating this provision, including without limitation, reporting you to law enforcement authorities.

U.S.Government End User Purchasers.The Software and Documentation qualify as "commercial items", as that term is defined at Federal Acquisition Regulation ("FAR") (48 C.F.R.) 2.101, consisting of "commercial computer software" and "commercial computer software documentation" as such terms are used in FAR 12.212. Consistent with FAR 12.212 and DoD FAR Supp. 227.7202-1 through 227.7202-4, and notwithstanding any other FAR or other contractual clause to the contrary in any agreement into which this Agreement may be incorporated, you may provide to Government end user or, if this Agreement is direct, Government end user will acquire, the Software and Documentation with only those rights set forth in this Agreement. Use of either the Software or Documentation or both constitutes agreement by the Government that the Software and Documentation are "commercial computer software" and "commercial computer software documentation," and constitutes acceptance of the rights and restrictions herein

13. Limited Warranty for Software.Subject to the limitations and conditions set forth herein, Cisco warrants that commencing from the date of shipment to you and continuing for a period of ninety (90) days: (a) the media on which the Software is furnished will be free of defects in materials and workmanship under normal use; and (b) the Software substantially conforms to the Documentation. Except for the foregoing, the Software is provided AS IS. This limited warranty extends only to the original licensee. Your sole and exclusive remedy and the entire liability of Cisco and its suppliers and licensors under this limited warranty will be (i) replacement of defective media and/or (ii) at Cisco’s option, repair, replacement, or refund of the purchase price of the Software, in both cases subject to the condition that any error or defect constituting a breach of this limited warranty is reported to Cisco or the party supplying the Software to you, if different than Cisco, within the warranty period. Cisco or the party supplying the Software to you may, at its option, require return or destruction of the Software as a condition to the remedy. In no event does Cisco warrant that the Software is error free or that you will be able to operate the Software without problems or interruptions. In addition, due to the continual development of new techniques for intruding upon and attacking networks, Cisco does not warrant that the Software or any equipment, system or network on which the Software is used will be free of vulnerability to intrusion or attack. For more information refer to the CLN Store policy and FAQ.

a. Restrictions.This warranty does not apply if the Software or any other equipment upon which the Software is authorized to be used (a) has been altered, except by Cisco or its authorized representative, (b) has not been installed, operated, repaired, or maintained in accordance with instructions supplied by Cisco, (c) has been subjected to abnormal physical or electrical stress, misuse, negligence, or accident; or (d) is licensed, for beta, evaluation, testing or demonstration purposes for which Cisco does not charge a purchase price or license fee.

14.DISCLAIMER OF WARRANTY. EXCEPT AS SPECIFIED IN THIS WARRANTY, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SATISFACTORY QUALITY, NON-INTERFERENCE, ACCURACY OF INFORMATIONAL CONTENT, OR ARISING FROM A COURSE OF DEALING, LAW, USAGE, OR TRADE PRACTICE, ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW AND ARE EXPRESSLY DISCLAIMED BY CISCO, ITS SUPPLIERS AND LICENSORS. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED, SUCH WARRANTY IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, THE ABOVE LIMITATION MAY NOT APPLY. THIS WARRANTY GIVES CUSTOMER SPECIFIC LEGAL RIGHTS, AND CUSTOMER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. This disclaimer and exclusion shall apply even if the express warranty set forth above fails of its essential purpose.

15. General Terms Applicable to the Limited Warranty Statement and End User License.

Disclaimer of Liabilities. REGARDLESS WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE OR OTHERWISE, IN NO EVENT WILL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY LOST REVENUE, PROFIT, OR LOST OR DAMAGED DATA, BUSINESS INTERRUPTION, LOSS OF CAPITAL, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY OR WHETHER ARISING OUT OF THE USE OF OR INABILITY TO USE SOFTWARE OR OTHERWISE AND EVEN IF CISCO OR ITS SUPPLIERS OR LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In no event shall Cisco’s or its supplier’s or licensor’s liability to you, whether in contract, tort (including negligence), breach of warranty, or otherwise, exceed the price paid by you for the Software that gave rise to the claim or if the Software is part of another Product, the price paid for such other Product. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

You agree that the limitations of liability and disclaimers set forth herein will apply regardless of whether you have accepted the Software or any other Product or Service delivered by Cisco. Customer acknowledges and agrees that Cisco has set its prices and entered into this Agreement in reliance upon the disclaimers of warranty and the limitations of liability set forth herein, that the same reflect an allocation of risk between the parties (including the risk that a contract remedy may fail of its essential purpose and cause consequential loss), and that the same form an essential basis of the bargain between the parties.

16. DMCA Notice.Cisco respects the intellectual property rights of others. If you believe that your copyright has been infringed by any Content on the Site, please provide our Copyright Agent with the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed; (iii) a description of where the material that you claim is infringing is located on the Services; (iv) your address, telephone number, and email address; (v) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. Cisco’s Copyright Agent for notice of claims of copyright infringement can be reached as follows: Office of the General Counsel, Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134; Attn: Copyright Agent; and email: DMCAagent@cisco.com. In the event your content is removed pursuant to this process, you will receive information on how to file a Counter-Notice. Note: Notices and Counter-Notices are legal notices distinct from regular Site activities or communications. As such, they are not subject to Cisco’s Privacy Policy. This means Cisco may publish or share them with third parties at our discretion, and Cisco may produce them pursuant to a legal discovery request.

17. Additional Disclaimers.

a. Third Party Content.The Site may contain links to other websites as well as third-party advertising. Cisco is not responsible for any content, messages or information on such websites or advertising. Such websites and advertising are in no way investigated, monitored or checked by Cisco unless actively sold through the CLN Store. Inclusion of any linked websites and third-party advertising does not imply approval or endorsement by Cisco of the linked websites, products, services or related advertising. When you access third-party websites through links, banner ads or otherwise you do so at your own risk. When leaving the Site, please read the website terms and the privacy policy applicable to such website to ensure you understand and agree with the terms applicable to that website.

b. Technical Errors.Cisco is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email due to technical problems or traffic congestion on the Internet or on any of the Services or combination thereof, including any injury or damage to Users or to any person’s computer related to or resulting from using the Site or the Services.

c. Product and Service Descriptions.Cisco attempts to be as accurate as possible in the product and service descriptions provided at the Site. However, Cisco does not warrant that product or service descriptions or other content of the Site is accurate, complete, reliable, current, or error-free. If a product or service offered by Cisco itself is not as described, your sole remedy is to remove the downloaded Software and Documentation from your system and/or cancel your subscription (as applicable) and contact Cisco. Cisco may provide a refund or store credit, on a full or pro-rated basis, in its sole discretion. For further information refer to the CLN Store policies and FAQ page.

d. "AS IS".TO THE FULLEST EXTENT PERMISSIBLE UNDER LAW, CISCO SHALL HAVE NO RESPONSIBILITY FOR ANY LOSS OR DAMAGE RESULTING FROM USE OF THE SITE OR THE SERVICES. THE SITE AND SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS, AND CISCO EXPRESSLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. CISCO CANNOT GUARANTEE AND DOES NOT PROMISE ANY SPECIFIC RESULTS FROM USE OF THE SITE OR THE SERVICES. USE IS AT YOUR OWN RISK.

18. Indemnity.You agree to defend, indemnify and hold Cisco, its subsidiaries, and affiliates, and their respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys? fees, arising out of or related to: (i) your use of the Services or the Site; or (ii) your breach of this Agreement.

19. Limitation on Liability.EXCEPT WHERE PROHIBITED BY LAW, IN NO EVENT SHALL CISCO BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFIT DAMAGES, COSTS OF REPLACEMENT GOODS OR LOSS OF OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR SERVICES, EVEN IF CISCO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, CISCO’S LIABILITY TO YOU FOR ANY CAUSE(S) WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO ONE THOUSAND DOLLARS (USD $1,000.00). THIS LIMITATION OF LIABILITY IS CUMULATIVE AND NOT PER INCIDENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN KINDS OF DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

20. Disputes.If there is any dispute about or in any way involving the Site, Products or the Services, you agree that the dispute shall be governed by the laws of the State of California, USA, without regard to conflict of law provisions, without reference to or application of choice of law rules or principles. The United Nations Convention on the International Sale of Goods shall not apply. You agree to exclusive personal jurisdiction and venue in the state and federal courts of the United States located in or for the State of California, City of San Jose.

21. Term and Termination.This Agreement and the license granted herein shall remain effective until terminated. You may terminate the license at any time by destroying all copies of Software and any Documentation. Your rights under this Agreement will terminate immediately without notice from Cisco if you fail to comply with any provision of this Agreement. Upon termination of this Agreement, you shall destroy all copies of Software and Documentation in your possession or control. All of your confidentiality obligations to Cisco and all limitations of liability and disclaimers and restrictions of warranty shall survive termination of this Agreement. In addition, the provisions of the sub-sections titled "U.S. Government End User Purchasers" and "General Terms Applicable to the Limited Warranty Statement and End User License" shall survive termination of this Agreement.

22. General.This Agreement constitutes the entire agreement between you and Cisco regarding the use of the Products, Services and the Site. The failure of Cisco to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. The section titles in this Agreement are for convenience only and have no legal or contractual effect. This Agreement operates to the fullest extent permissible by law. If any provision of this Agreement is unlawful, void or unenforceable, that provision is deemed severable from this Agreement and does not affect the validity and enforceability of any remaining provisions. This Agreement has been written in the English language, and the parties agree that the English version will govern. The parties are independent contractors under this Agreement and no other relationship is intended, including a partnership, franchise, joint venture, agency, employer/employee, fiduciary, master/servant relationship, or other special relationship. Neither party shall act in a manner which expresses or implies a relationship other than that of independent contractor, nor bind the other party.

I HAVE READ THIS AGREEMENT AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE