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Cisco Learning Network Store > Cisco Learning Labs

Cisco Learning Labs

Frequently Asked Questions

How do I access Cisco Learning Labs?

Access the Cisco Learning Labs portal at https://cll1.cisco.com. You will need the unique username and password that was provided to you in an email at the time of purchase; please refer to that email. If you cannot locate the original email, please contact customer support to obtain a copy of your login credentials.


How do I know if my computer meets the requirements for Cisco Learning Labs?

You can perform a System Test at https://cll1.cisco.comto test if your computer meets the requirements for JavaScript, Cookies, IP Addressing, Telnet, and Flash. Should you have any failures, click on the Troubleshooting link for the failed test for possible resolutions.


I forgot my password. What should I do?

You can perform a password recovery yourself at https://cll1.cisco.com. Click on the Password Reset button and enter the email address associated with your account.  A password reset token will be emailed to the email address you entered.  Then check your email and follow the instructions there.


What are the different states a lab exercise can be in and what are their meanings?

Each individual lab exercise can be in one of three states. Pending refers to the state of a lab exercise that has not been started. Running refers to the state of a lab exercise that is currently being used by a learner. Suspended refers to the state of a lab exercise that has previously been active, but the learner has exited the lab exercise.


I forgot to exit an active lab exercise and used time on my account. What should I do?

This will require a support case where we will investigate your account activity and adjust the time credit on your account as required. Open a support case online at www.cisco.com/go/certsupport, or call a Customer Support Agent at 1-800-553-6387 (US/Canada).

For international customers, click here for international support. Select your country under the Regional Certification Support Phone Numbers.


How do I use the Cisco Terminal Installer?

The Cisco Terminal Installer file found on the Cisco Learning Labs Portal includes a modified version of the PuTTY terminal emulation software as well as a registry modification tool that allows newer versions of Windows Internet Explorer to launch telnet applications directly from the browser interface. Once you download the package, run the file and follow the installation instructions.


Telnet is not allowed on my network. What do I do?

If the Telnet protocol or the TCP ports above 30,000 are not permitted on your network, you can use the Web-Based Telnet within Cisco Learning Labs. You can set Web-Based Telnet in the preference section of Cisco Learning Labs once you login, or you can switch to Web-Based Telnet from within an active lab exercise by clicking on the Help and Settings link and selecting the Switch to Web-based Telnet link.


I found an error in the documentation. What should I do with this information?

Thank you for your attention to detail. Please submit a description of the problem and re-creation steps by emailing your inquiry to cll-info@external.cisco.com.


Where can I find more information and help regarding Cisco Learning Labs?

To access a forum that is dedicated to Cisco Learning Labs, please log into the Cisco Learning Network (registration required) and access the forum at https://learningnetwork.cisco.com/groups/cll.


How can I get product help for Cisco Learning Labs?

To reach customer support at Cisco Learning labs, please open an online case at www.cisco.com/go/certsupport, or call a Customer Support Agent at 1-800-553-6387 (US/Canada).

For international customers, click here for international support. Select your country under the Regional Certification Support Phone Numbers.

 

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