Store Policies and FAQs - Compass Business Solutions


Frequently Asked Questions



I am eligible for six additional months of subscription for the Compass Online Learning Modules. What do I need to do to ensure that I have this extended access?


Nothing. The system automatically recognizes your eligibility for this promotion, and your registration confirmation email should indicate the extended subscription.


I purchased the Compass Online Learning Module but have not received my login instructions yet.


The login instructions will be emailed to you. If you haven't received them yet, please check your junk folder. If you haven't received them after 24 hours from placing your order, please contact us and we will investigate the status and provide you with your credentials.


What is the web address for the Compass Online Learning Modules?


You can access the learning modules at: lms.compassprogram.com. If you are not already logged in, click the name of a course to get to the login screen.


How do I reset my Compass online training password?


If you are already logged in, you can change your password by clicking Change Password in the Settings menu on the left side of the lms.compassprogram.com website. If you are not logged in, click Forgotten your username or password? on the login screen and follow the instructions. For assistance, you can also send mail to: training@compassprogram.com


Are there any prerequisites for taking a Compass Online Learning Module?


For end users and operators, there are no prerequisites for Compass Online Learning Modules.


What is included in the cost of each Compass Online Learning Module?


Online learning modules provided by Compass Business Solutions include 1-year access to the on-demand learning videos for the purchased course(s) and access to the user forum where students can post questions about using specific features and video applications.


What is included in the Compass Annual Enterprise Subscriptions?


Enterprise Subscriptions provide access to all end-user and operator learning modules loaded in the Compass learning management system (LMS).


What topics are covered in the Compass Online Learning Modules?


Each learning module covers how to find product documentation, how to use the products, and if there are basic settings accessible to end users. The modules contain best practices information as well as product use information.


In which languages are the Compass Online Learning Modules available?


The learning modules are initially launched in English. Some modules are available in Spanish. Compass will launch other languages if there are enough requests for a specific language.


Can I pause the recording of a Compass Online Learning Module?


Yes, move your mouse over the video to bring up a navigation menu at the bottom of the screen (if in full-screen mode, just click anywhere on the screen). Click on the Pause icon in the bottom navigation menu to pause the video. When you are ready to start playing the video again, click on the Play icon in the bottom navigation menu.


Can I watch a portion of the Compass Online Learning Module if I need instruction on only one topic of a module?


Yes. The learning is split into modules and subtopics to make the files more easily streamed. The subtopics for each module are listed on the webpage for that course. You can watch the subtopics in any order or select only the subtopic you need right now. After launching a module by clicking the video link for that module, you can navigate to different subtopics by moving your mouse over the video to bring up a navigation menu at the bottom of the screen (if in full-screen mode, just click anywhere on the screen). Clicking the Table of Contents icon in the bottom navigation menu brings up the subtopics menu for that module on the left side of the screen. You can jump to any subtopic by clicking the name of the subtopic.


How do I remove the menus from my Compass Online Learning Module screen?


Move your mouse off the webpage to remove all menus from view (if in full-screen mode, just click anywhere on the screen outside of the menus). If you no longer want to see the subtopics menu on the left, simply click the Table of Contents icon on the bottom navigation menu.


Are all Compass products available through the Cisco Learning Network Store?


No. Only a select subset of Compass Online Learning Modules are available through the Cisco Learning Network Store. Click here to view the current list of available Compass Online Learning Modules.


Is Compass an authorized Cisco Learning Partner?


Yes. Compass Business Solutions is a Cisco Authorized Specialist Learning Partner for Collaboration, Video, TelePresence, and Unified Communications.Compass also provides learning solutions for all other Cisco certifications and products.