Store Policies and FAQs -MeasureUp


Frequently Asked Questions: Cisco Certification Practice Exams by MeasureUp

 


Access Instructions


Q. How do I access my practice exam online?

A. To register and use a MeasureUp product key, follow these simple steps:

  1. Go to www.measureup.com. Click the drop down arrow beside Your Account and choose "Log in/Sign up."

    Practice Exam


  2. If you already have an account, choose "Returning Customers" to log in to your account, then skip to step 6.

    Practice Exam


  3. If you do not have an account, choose "New Customers" to create your account.
    Note: Your email address will be your User Name
    Upon successful account creation, you will see this green text shown in the screenshot below - "Your account was created successfully. Please, check your email to validate it."

    Practice Exam


  4. Check your email to validate your account. Email should come from learninglocker@measureup.com with the subject "Account validation." Check your Spam/Junk folder if you can’t find the email in your Inbox.

    Practice Exam

    Practice Exam


  5. Upon successful Account validation, you will be directed back to www.measureup.com. Click the drop down arrow beside “Your Account.”

    Practice Exam


  6. Click Register Key. On the following page, click Register Key again.

    Practice Exam


  7. This time you will see a text box where you can enter the product key and a check box to accept the license agreement.

    Practice Exam


  8. Enter the product key in the text box. Do not remove any dashes or substitute any numbers. Read and consent to the License Agreement by selecting the check box besides the License Agreement. Click the Register button to complete practice test registration.

    Practice Exam


  9. You will see the message "Key inserted successfully." Click “Close."

    Practice Exam


  10. You will now see the practice test. Click on the relevant test to view it. In this sample screenshot, the test is the Cisco (200-125): Cisco Certified Network Associate (CCNA).

    Practice Exam


  11. Now your test is available and you can begin. Click the Begin Test button of the product you wish to use and follow the instructions.

    Practice Exam





System Requirements


Q. What are the system requirements for the practice exams?

A. System requirements are as follows:

State

Platform

Operating System

Browser

 

 

Chrome 39

Firefox 34

Internet Explorer 10 and 11

Safari 8

PC

W7 x86

x

x

x

 

W7 x64

x

x

x

 

W8.1 x86

x

x

x

 

W8.1 x64

x

x

x

 

LINUX

Linux x64

x

x

   

Linux x86

x

x

 

 

MAC

OSX 10.9

x

x

 

x

OSX 10.10

x

x

 

x

SURFACE PRO

Windows 8

x

x

x

 

Platform

Operating System

Browser

 

 

Safari 8

Android

Chrome 39

Internet Explorer RT

Internet Explorer 11

IPAD

IOS 8

x

 

x

   

IPHONE 5 or higher

IOS 8

x

 

x

   

IOS PHONE 4

IOS 7

x

 

x

   

ANDROID TABLET

4.0 or higher

 

x

x

   

ANDROID PHONE

4.0 or higher

 

x

x

   

SURFACE

Windows RT

     

x

 

LUMIA 920 or higher

Windows Phone 8.1

       

x

 




Registration Key Issues


Q. Why am I getting an error message stating that my key has been used?

A. Registration keys may be registered only once. After registering your key, you may access your test through your Learning Locker. Log into your Learning Locker, and then look for the test title under Registered Tests. Click on the title to begin a test. If you do not see the test listed under Registered Tests, hold down the Ctrl key on your keyboard while clicking on Refresh (or Reload) in your browser. This will reload the page.




Issues with Taking a Practice Exam


Q. Why are the graphics for the simulation questions not displaying in my test?

A. Open your browser and select the Help menu, and then About. If you are not using Microsoft Internet Explorer v5.5 or higher for your browser, please change over to a later version of Internet Explorer. Also, check your caching and Java settings. To set caching in Internet Explorer 5.x or 6.x, follow the steps below:

  1. On the Menu Bar, select Tools.
  2. Select Internet Options, General tab.
  3. In the Temporary Internet Files area, select Delete Files, and then Settings.
  4. Select Every Visit to the Page in the Check for Newer Versions of Stored Pages area.
  5. Click OK, and then OK again.

For Java settings: 

  1. On the Menu Bar, select Tools.
  2. Select Internet Options, Security Tab.
  3. Click Custom Level.
  4. For the moment, select Low Security for Java Permissions.
  5. Select OK for Scripting of Java Applets Enable.

On the Advanced Tab, scroll to Enable Third Party Browser Extensions. Verify that it is checked (enabled).

Click OK, and OK again.

To obtain the latest version of Java, go to www.java.com and select the Download Now option. Log into your test again. If you need to install the Active X applet, you will see a prompt. Follow the instructions for installation. If you are using Pest Patrol, try turning it off. Then restart your browser.


Q. Why are some of the graphics not printing when I print my practice test?

A. You may be working in a practice test that contains hands-on simulations. If so, the simulation cannot be printed.


Q. Why am I seeing the same question repeating?

A. If you have your system set to cache web pages, problems such as the following can result:

  • The same question displays multiple times.
  • You cannot move properly from one question to another.
  • Answers that you select are not stored in the database.
  • Old score reports display for a new practice test.
  • Information from a different user displays in your test locker.
  • A VBScript runtime error displays.

To clear your cache, follow these steps:

If accessing through a network, check with your administrator to ensure that your proxy server does not cache web pages for the testing site.

Turn off any Internet accelerator software while taking tests (such as Net Accelerator; such software caches web pages).

  1. Select Tools.
  2. Select Internet Options.
  3. Select the General tab.
  4. In the Temporary Internet Files area, select Delete Files.
  5. Select Settings.
  6. Select Every Visit to the Page.
  7. Select OK and then OK again.

Q. Why am I receiving the error message "Error: Mismatch 13?"

A. In order for tests to display correctly, your computer's language settings should be set to English (United States). In the Control Panel, click the Regional Settings icon. Choose English (United States), and click the Use Default Properties for This Input Locale box.

Alternatively, in Regional Settings, look at the Currency tab. If you set the decimal symbol to "." (dot) instead of "," (comma), that may be enough to get the test to display properly.

If the trouble persists, try setting the keyboard language layout to English (United States). In the Control Panel, click the Keyboard icon. Then click the Input Locales tab. Select the Add button. Finally, choose English (United States) as the input locale.


Q. Why is my connection is extremely slow?

A. MeasureUp monitors its server performance and outbound bandwidth to maintain the fastest response time. However, slowdowns can, and still do, occur. Slowdowns can result from these four factors:

  • A slow connection on the client side (your computer)
  • A slow route over the Internet
  • A slow connection on the server side (our computer)
  • Slow server performance

To check the network status when you are experiencing a problem, open a command prompt and type the command  tracert  www.measureup.com and then press Enter. If you see that there is a timeout, the network itself is probably the cause for the slow performance you are experiencing. Unfortunately, timeouts usually occur en route between our server and your computer and are not something that either of us can resolve.


Q. Why am I receiving a LocalAT 9 error or a Test Record Retrieve error?

A. These error messages are caused by a corrupt test file. The test file needs to be deleted and re-created. Follow the steps below to delete the file:

  1. Click Start, then click My Computer.
  2. Navigate to the C:\Program Files\Certification Preparation\Tests folder.
  3.  Delete any .tst files.
  4. You may also need to navigate to the \TstRecs\UserName folder and search for .tst files there as well.
  5. Restart the application.

Q. Why am I receiving the error message "Error: [MsLocalWare] [339]" or similar?

A. This error usually occurs with Microsoft Vista. 


Q. Why am I receiving the message "Error: Unable to Connect Due to Protocol Driver Error?"

A. Click here to download and install an updated version of the Citrix Web Client. This will reduce disconnect occurrences in the Microsoft Office 2003 and Office 2007 environments.




Printing Issues


Q. Why am I having trouble printing?

A. For Windows 95, 98, and ME, try using the "Generic/Text Only" printer driver for your printer. This test can help determine whether or not your printing issue is related to your printer driver. To try using the "Generic/Text Only" printer driver, follow these steps: 

  1. Click Start, point to Settings, and then click Printers.
  2. Double-click Add Printer, and then follow the instructions in the Add Printer Wizard to install the Generic/Text Only printer driver as a local printer.
  3. Test to determine if you can print using this driver. Note that this driver is a very basic driver, and the printed output may be simplified or appear in a lower resolution. If you can print successfully using the Generic/Text Only printer driver, your printing issue is most likely specific to the printer driver you are using. You should contact your printer manufacturer to inquire about the availability of an updated printer driver, a patch (or fix) for your current driver, or information about any known issues with your driver.

For Windows NT or 2000 Professional, follow these steps:

  1. Click Start.
  2. Click Settings.
  3. Click the Printers icon.
  4. In the Printers folder, click the Add Printer icon. The Add Printer wizard displays.
  5. To keep your changes on your personal computer, leave the default option My Computer selected.
  6. Click Next.
  7. Choose the port that your printer is on. Click Next.
  8. The right screen is a drop-down screen for choosing your printer type. Select Generic. Keep the option of Generic/Text Only on the left screen.
  9. Click Next.
  10. On the next screen, "Do you want your Windows-based programs to use this printer as your default printer?" leave the default answer No selected, and click Next.
  11. On the next screen, keep the option Not Shared.
  12. Click Next.
  13. When printing from the MeasureUp test, choose Generic Printer in the print properties. All other applications should remain printing via the default printer.