- About the Cisco Learning Delivery Store
- Cisco Employee Registrations
- Cisco Learning Credits
- Customer Service
- Payment Options
- Privacy Policies
- Rescheduling, Cancellations and Refunds
- Training Policies
- Security Policies
About the Cisco Learning Delivery Store
Cisco Learning Service Delivery provides easy access to learning, focused on Live Instructor-Led Training. This page offers important information on Cisco Learning Service Delivery’s policies and answers common questions about payment options for training. Please visit our Support Team for any additional questions or to contact our team. You can open a case 24/7 using the Product Name: Class Support/Training.
Cisco Learning Credits
Cisco Learning Credits (CLCs) can be purchased along with a hardware, software, or services order or as a stand-alone item in the same way that you purchase hardware, software, and other services today.
CLCs can be redeemed on the Cisco Learning Network Store for eligible products at a rate of 1 CLC to $100 USD.
Please note: You can apply CLCs as a payment method during the checkout process. Your Company’s Team Captain (a role assigned to the individual that can approve the use of CLCs) must approve the transaction before payment is considered confirmed.
How to Redeem CLCs:
- Make sure that the product in your cart is eligible for CLC redemption.
- During the checkout process, check the “Use Cisco Learning Credits (CLCs)” checkbox in the Payment Method section.
- Enter your Sales Order (SO) number that corresponds to the number required for your order
- Once all information is entered, click the “Continue” button to proceed.
- Complete the checkout process as normal
For more information about CLCs, please visit here
If you have any difficulties with this process or run into any errors that you believe to be a mistake, please contact us by opening a case with Class Support/Training here
If you have any questions or concerns regarding your training, please visit us here for information or to submit a support ticket. Our team will respond within 2 business days to all requests, and sooner for urgent requests.
You can find a list of the payment methods we accept in the shopping cart during the purchase process. Our servers encrypt all information submitted to them, so you can be confident that your payment information will be kept safe and secure.
Q. Where can I find my invoice?
A. You can find your invoice in the My Account page. Once you navigate to the My Account page, locate your order and click on the 'View Invoice' button. Invoice may take up to 4 hours from the time of purchase to appear on your order in the My Account page.
Cisco cares about the proper use and protection of your personal information. For more information about Cisco privacy policies, you can also read Cisco's Privacy Statement.
Communications and Opt-in Policies
When you make a purchase from the Cisco Learning Network Store, we use the information you provide to process your order. We will send you email to confirm your order and may need to contact you by phone, postal mail, or email if we have questions about your order. We respect your privacy and will not sell or rent your information to third parties or market to you without your permission.
During a transaction, you may be asked for communication preferences regarding Cisco.com, the Cisco Learning Network and our partners. Should you decide to change your communication preferences at a later time, simply log in to Cisco.com and/or the Cisco Learning Network, go to your profile, and change your options.
Cisco.com ID and Other Account Information
In some cases, we may need you to provide identifying information to validate that you are entitled to purchase, receive, or use a particular product or application. In these cases, we may ask you for your Cisco.com ID or other identifier, such as a Cisco Certified Systems Instructor (CCSI) number. As with all other personal information, this information will be kept confidential and used only in support of processing your order and delivering your products and services to you.
Rescheduling, Cancellations and Refunds
Cancellation by Cisco
Cisco reserves the right to cancel a class at any time including but not limited to a change in resource availability or low/no class enrollment. Upon cancellation of a class by Cisco, Learners will be provided with options to reschedule or be provided a full refund. Every effort is made to provide advanced notice on cancelled classes.
Any class that is marked as Guaranteed to Run will not be cancelled.
Cancellation by a Learner/Student
If the class start date is more than 18 days away, Learners can reschedule any class or obtain a full refund regardless of payment method. If a Learner chooses to reschedule, the payment already received will be applied to the new class. If a cancellation request is made within 18 days of the class start date, no refund will be provided, regardless of payment method.
To cancel registration, reschedule a Cisco class, or obtain a refund, contact the Class Support team by going here and opening a case with Class Support/Training. Cisco will require the name of the Learner and class registration details (Course Name, Class Start Date, Language, Time Zone, Payment Method).
Since class access is specific to an individual, the individual who is registered in the class must be the individual that attends. To replace a Learner with another Learner, open a support case with our team by going here and opening a case with Class Support/Training.
All reschedule requests abide by the Cancellation policies noted above. Registration in the original class must be cancelled before registration in the new class occurs. Cisco Learning Credit Payment will be refunded for the original class before being processed for the new class.
If a student does not show to a class they are registered in, no refund will be provided.
Registration deadline: 3 business days prior to class start date
Payment deadline: 2 business days prior to class start date
Guaranteed to Run (GTR)
Guaranteed to Run is a designation that means the class will not be cancelled. This designation can be noted on the Cisco Learning Locator.
Recording a Live Training
Per Cisco policy, recordings of our training sessions are not allowed.
Find details here.