Cisco Certified Technician Supporting Cisco Collaboration Devices (CLTECH) v1.0

Access Duration: 180 days

CCT Collaboration

null image

Cisco Certified Technician Supporting Cisco Collaboration Devices (CLTECH) v1.0

Self-Paced Training

Access Duration: 180 days



The Cisco Certified Technician Supporting Cisco Collaboration Devices (CLTECH) course focuses on the skills required for onsite support and maintenance of Cisco collaboration endpoints and operating environments.

Read more

Technicians in this area must be able to identify Cisco collaboration endpoint models, accessories, cabling, and interfaces; understand the Cisco collaboration software and identify commonly found software; and be able to use the Cisco CLI to connect and service products. You will increase your competency in collaboration fundamentals, use common network tools for Data, Video, and Voice infrastructure components, perform common service-related tasks specific to Cisco Collaboration products, and achieve basic troubleshooting tasks including replacing hardware due to failure or upgrade. This course prepares you for the Supporting Cisco Collaboration Devices (100-890 CLTECH) exam.

Read less

Course Objectives

After taking this course, you should be able to:

  • Use basic Cisco software configuration and tools: CLI commands, Tera Term, Putty, file transfer protocols, USB Storage, serial connections, and Windows
  • Describe video and collaboration fundamentals and Cisco collaboration products, including software and hardware components
  • Perform remedial services (hardware break/fix) on Cisco collaboration products including software and configuration backup and restore, test calls, software upgrade/downgrade, endpoint resets, and change passwords
  • Recognize correct connections and configuration
  • Perform basic Layer 1 and basic Layer 2 troubleshooting

Target Audience

This course offers device-specific training and certification program for Field Engineers specifically:

  • Cisco Third-Party Maintainer Field Engineers

Course Prerequisites

No prerequisite is required


Associated Certification: CCT Collaboration

Associated Exam: 100-890 CLTECH

Other Info

Part Number:
Product Line:
Cisco Certified Technician E-Learning