Store Policies and FAQs - Cisco E-Learning

Frequently Asked Questions :

Q. When does the subscription period begin for my Cisco E-Learning?

A subscription starts immediately from the time of purchase. 

System Requirements

Q. What are the system requirements for this product?

A. Supported systems include:

  • Any PC running Windows 7 or Windows 8
  • Mac OSX 10.7 Lion, 10.8 Mountain Lion and OS X 10.9 Mavericks
  • iPad 3 or better, and iPad Mini or better, running IOS 6 or IOS 7
  • Samsung Galaxy Note and Tab 2 and HD running Android 4.0 Ice Cream Sandwich

Q. What browsers can I use with this e-learning course?

A. Supported browsers include:

  • Chrome v24 or better (recommended)
  • Internet Explorer v9, v10 (v11 support not official yet)
  • Firefox v17 or better
  • Safari v6

Q. Are there any special browser settings I need to take this e-learning course?

A. Browsers must have Javascript enabled and pop-up blockers turned off.

Q. Can I access my e-learning from more than one device?

A. Yes.  You can only use one device at a time, however, so be sure to log off one device before logging on to another device.  The e-learning will pick up on the new device where you left off from the previous device.

Product Features

Q. Can I download the e-learning material and view it offline?

A. No.  This product is intended to be used online only at this time.

Q. Can I print the e-learning contents?

A. This product was designed to be consumed online and does not provide print-ready study materials.

Q. Where can I go to check my progress? How can I tell how far along I am (in terms of percentage complete) in the e-learning content?

A. Your progress can be viewed from your profile page. To reach your profile page, click on your name at the top of the left-hand navigation pane.  In addition, once you complete an entire section, the title in the left-navigation pane will go from white to gray.


Q. How can I print a certificate of completion for this e-learning product?

A. Once you complete the course, you will have access to a page that allows you to print a certificate of completion.


From your profile page you'll see "View the Wrap Up" and "Print Your Completion Certificate."


Q. What are the various badge levels, and how do I achieve them?

A. At the end of each section, there is a challenge. You have an opportunity to receive a gold, silver, or bronze medal that is based on the number of questions that you answer correctly in a particular section.


Q. What is an achievement, and how do I receive one?

A. Achievements are “awards” that you can accumulate if you complete certain activities during the course. You will see a small pop-up on the top right of the page if you receive an achievement, or you can go to your profile page to see what you have earned.


Q. How can I retake an end-of-section challenge?

A. When returning to a summary challenge, you have the option to restart.



Q. I signed out of the e-learning course, and now I am ready to re-enter it where I left off.  How do I do this?

A. You will automatically be returned to the point from where you left off.

Q. Where is the home button?  How do I get back to the introduction page at the beginning of the e-learning course?

A. Clicking on the Cisco logo in the upper left corner of the screen will take you to the course introduction page.

Q. How do I return to the table of contents?

A. The table of contents is available by clicking on the icon at the top of the left-hand navigation pane.


Q. How do I get to the glossary?

A. Select a highlighted term within the primary content, and it will display the definition in the left-hand navigation pane.   There is also an option to View in the glossary that gives you access to the entire glossary.


Q. How do I know which section I am in or what I have already completed?

A. Scroll through the left-hand navigation pane to find the expanded section with the color blue indicating the section that you are currently on. The section name is also shown at the top of the main content area.


Q. How do I use bookmarks?

A. To bookmark a page, select the icon at the top center of the page.  The icon will change from an outline to a solid blue color. To remove a bookmark, simply click on it again and the icon will change from a solid blue color to an outline.

To see all of your bookmarks, select the bookmark icon in the left-hand navigation pane. All saved bookmarks will be listed. Use the pencil icon next to a bookmark to make a note about the page. 

Discoveries and Virtual Labs

Q. How do I start a virtual lab?

A. Use the blue Initialize button to start a lab. Please keep in mind that the time it takes to initialize a lab will depend on its complexity and the number of devices that are used in the lab.

Q. Can I have more than one virtual lab open at a time?

A. No. Once you leave the page that you are on with the lab, it will close, and you cannot initialize more than one lab at a time.

Q. After I initialize a virtual lab, nothing happens.  How do I start a device within the lab?

A. Once a lab environment has been initialized, an individual lab device can be started by clicking the Enter key.

Summary Challenges

Q. Where do I find my results once I click the Grade Me button?

A. Revisit the task list above the terminal window to view your results. You will see the correct answers in green. Tasks that are incorrect will be in red, and you will see additional information to assist you in determining what you did wrong.


Q. How do I leave a summary if I cannot finish or correctly answer all tasks and want to move to a different section?

A. Go to the table of contents icon at the top of the page to move to a different section.


Q. When I complete a multiple choice question and answer it incorrectly, how can I determine the correct answer?

A. If you scroll down on the page, you will be provided with the correct answer and, in some instances, a link back to information that you can review.


Q. Are there differences in the e-learning course if I access it from a tablet?

A. The overall experience should be the same; however, it is highly recommended that you use an external key board when using the virtual labs and challenges.