• About the Cisco Learning Network Store

    The Cisco Learning Network Store is the newest store on Cisco MarketPlace. Associated with the Cisco Learning Network, this store provides easy access to learning and training products for anyone interested in a career in networking.

    This page offers important information on the Cisco Learning Network Store policies. It also answers common questions such as how to pay for products and services, how orders are processed, and how to get help. If you don’t find the information you need, please contact our customer service team by visiting the Contacts & Feedback page. You can also send us your Feedback or complete a customer satisfaction survey.

     
     
     
  • Cisco Employee Purchases

    Cisco full-time employees, please refer to the Cisco internal website here. For Cisco Learning Network Store products not covered on the internal website and/or for purchases that Cisco will not reimburse, these purchases are your personal responsibility.

    The Cisco Learning Network Store is not available via iProcure, and cannot accept Cisco interdepartmental charges. We recommend that you follow all Cisco corporate purchasing policies for purchasing and reimbursement (refer to the Cisco Employee Connection website for guidance). Be certain to log in with your employee CEC ID when making the purchase.

    For Cisco employees interested in running Cisco Modeling Labs - Personal within the Cisco network, start here.
  • Cisco Learning Credits

     

    Cisco Learning Credits (CLCs) can be purchased along with a hardware, software, or services order or as a stand-alone item in the same way that you purchase hardware, software, and other services today.

    CLCs can be redeemed on the Cisco Learning Network Store for eligible products at a rate of 1 CLC to $100 (USD).

    Please note: This process is now automated and you can apply CLCs as a payment method during the checkout process.

    How to Redeem CLCs

    • Make sure that the product in your cart is eligible for CLC redemption.
    • During the checkout process, check the 'Use Cisco Learning Credits (CLCs)' checkbox in the Payment Method section.
    • Enter your SO# and the number of CLCs required for your order.
    • Once all information is entered, click the 'Continue' button to proceed.
    • Then complete the checkout process as normal.
     

    If you have any difficulties with this process or run into any errors that you believe to be a mistake, please contact us at clnstoreclc@cisco.com.

     
     
  • Coupon Redemption Instructions

    Please follow these steps to use promotional coupon codes and redeem Gift Cards on the Cisco Learning Network Store.

     
    1. 1) Log in with your Cisco account. If you do not have one, create one.

    2. 2) Add the product you would like to purchase to your shopping cart.

    3. 3) Navigate to your shopping cart, then enter your code in the "coupon code" field and click "Apply".

    4. 4) Proceed through the checkout process to complete your order.

    5. 5) Once your order is complete, a registration email with access information will be sent to the email address associated with your Cisco account.
     

    Support:

    If you experience issues with these steps or with getting access to your product, please contact Cisco Customer Support.

     
  • Customer Service

    The Cisco Learning Network Store offers customer service 24 hours a day, 7 days a week, in up to 17 languages for support of our global customers. For more information on how to contact our customer service department, view the Contacts & Feedback page.

  • Payment Options

    You can find a list of the payment methods we accept in the shopping cart during the purchase process. Our servers encrypt all information submitted to them, so you can be confident that your payment information will be kept safe and secure.

  • Privacy Policies

    Cisco cares about the proper use and protection of your personal information. For more information about Cisco privacy policies, you can also read Cisco's Privacy Statement.

     
    Communications and Opt-in Policies

    When you make a purchase from the Cisco Learning Network Store, we use the information you provide to process your order. We will send you email to confirm your order and may need to contact you by phone, postal mail, or email if we have questions about your order. We respect your privacy and will not sell or rent your information to third parties or market to you without your permission.

    During a transaction, you may be asked for communication preferences regarding Cisco.com, the Cisco Learning Network and our partners. Should you decide to change your communication preferences at a later time, simply log in to Cisco.com and/or the Cisco Learning Network, go to your profile, and change your options.

    Cookies

    For your convenience, we use cookies that help us recognize you during future trips or orders on the store. The cookie will remember your system, access level and preferences—it is not used to record any personal information. The cookies are encrypted using 128-bit encryption and cannot be read by any other webpage. The cookie itself actually contains no personal information; it is just a unique identifier for the Cisco Learning Network Store to recognize your browser.

    Cisco.com ID and Other Account Information

    In some cases, we may need you to provide identifying information to validate that you are entitled to purchase, receive, or use a particular product or application. In these cases, we may ask you for your Cisco.com ID or other identifier, such as a Cisco Certified Systems Instructor (CCSI) number. As with all other personal information, this information will be kept confidential and used only in support of processing your order and delivering your products and services to you.

     
     
     
  • Processing Orders

    Regardless of which payment type you use, when you complete the order process, you will receive an order confirmation number on the screen, in email, and in My Orders under My Account on the store website. The My Orders page displays the status of your transaction. Once the transaction is complete and confirmed, your products and services will be made available or shipped to you.


    Q. Where can I find my invoice?

    A. You can find your invoice in the My Account page. Once you navigate to the My Account page, locate your order and click on the 'View Invoice' button.

    Q. Is it possible to purchase training for another user?

    Yes, you can process an order for another user during checkout by entering the end user’s email address associated with their Cisco account. For example, a purchasing agent may purchase and register training for a number of learners.

     
     
  • Program or Product Terms and Conditions

    During the checkout process, you may be requested to accept a terms and conditions agreement. If you are presented with this option, it means that your acceptance is required for you to purchase and use the product or service. When you accept the terms and complete the order, the version of the agreement, as well as the date and time of your acceptance and purchase, is saved in our records. You may preview, review, or copy the terms at any time by clicking here.

     
     
     
  • Returns, Cancellations AND Guarantees

    Returns

    When you request a refund for an item you have purchased before delivery has been completed or accepted, it is generally considered a return

    In the case of an electronically downloaded product or online application, this is a request for a refund prior to you receiving or accessing the product. For scheduled offers, like classes, you will not have taken the class, and you must meet drop policy conditions. In the case of a physical product, you may not have received the item or the item may have arrived in a damaged condition. In these cases, please contact customer service as soon as possible.

    The drop policy for scheduled classes requires that reschedules or refunds are only granted if you contact customer service and request to be dropped prior to 14 days before the class begins. If you request to be dropped at 14 days or less before class beginning, we cannot refund your money, but may offer you an alternative class date and location, if available.

    To return an unused item or service, we require that you make your request to us by contacting customer service within 30 days of purchase. We will refund your money once we have validated that you have not accessed your product, or that you meet the class drop policies, or once we have received your return shipment to us. You may be responsible for return shipping charges.

    If you have decided that you have purchased the wrong product or the wrong quantity, do not use your product, and contact customer service immediately. Returns completed within the same business day may be considered a canceled sale rather than a return.

    We will make the best effort to refund your money in the same method and to the same account you used to pay for your purchase, and refund processing usually begins within 48 hours (United States Pacific Time) of your request. The one exception is United States wire transfers. If you paid using wire transfer from a U.S. bank, we will attempt to refund your money via check to the billing address and contact provided within the order. If you wish to receive a return wire transfer instead, you must request that at the time of your refund request. Note that wire transfer fees are non-refundable from both your bank and ours, and therefore, you will be responsible for both sending and receiving fees a second time, and we will deduct our fees (US $30) from your refund.

    If you are an international customer that paid by wire transfer requesting a refund, by default, we will return your funds to you via wire transfer, with the US $30 transfer fee deducted from your refund. If you would prefer to receive a check for your refund, please request a check when you make your request for refund, and we will send it to the billing address and contact information that you provided in the order.

     
    Cancellations

    Consistent with other electronic delivery products, the Cisco Learning Network Store has a no refund policy.

    Certain other products and services that are scheduled or are subscription-based may provide for a refund, reschedule, or credit if we cancel it before delivery is complete, and we may contact the buyer and/or the user of the product to notify you if this should happen. Always refer to the product, program, or service terms and conditions or the end-user license agreement (EULA) for more information. Or contact customer service.

     
    Guarantees

    If you request a refund after downloading files, accessing an application, taking a class, or receiving and using a physical product, this is generally considered a request for a guarantee refund.

    The Cisco Learning Network Store team would like you to have the best possible experience with the products and services you buy. While each product or service may have its own specific return and guarantee policies, the store generally does not grant refunds on products that have already been used.

    If you have a problem with your product or service, we recommend you contact us so that we can help resolve the issue.

    For questions or concerns, please contact our customer service team.

     
     
     
  • Security Policies

    Cisco is highly concerned with protecting the security of our customers and their information, and in systems such as e-commerce that handle financial information, this is of highest importance.

    This site must follow many stringent security requirements as part of Cisco.com, with controls and practices including but not limited to:

    PCI compliance. We are Payment Card Industry (PCI) compliant, subject to an annual review process.

    Secure communications. We use HTTPS 128-bit encryption and FTP secure socket layer (SSL) to secure communication to and from the store.

    Data storage. Our databases are physically and logically secured, using Oracle database solutions. We do not store your complete credit card account information, and PayPal transactions share only the PayPal transaction ID and address.

    Physical security. We actively destroy physical records, such as your faxed purchase orders.

     
     
  • Shipping Costs


    The Cisco Learning Network Store uses Federal Express for all physical product shipments from the store. Shipping costs are calculated by product weight, order destination, and the shipping service option you’ve selected. In your shopping cart, the charges will be calculated once you select the ship-to destination and level of shipping service. In-stock products typically ship within one (1) business day after you submit your order, and cannot be delivered to a post office box. If you are trying to estimate delivery dates, please note the following:

    • Payment authorization must be completed before we will ship any items.
    • We cannot guarantee next-day delivery for orders placed after 2 p.m. Pacific Time.
    • Orders ship Monday through Friday only.
    • There are no shipments or deliveries on weekends or U.S. holidays.
     
     
  • Shopping Tools and Account Benefits

    To log in to the store, you will need a Cisco account. If you do not have a Cisco account, you may create one at any time on the Cisco.com website.


    A Cisco account provides a seamless user experience across multiple Cisco sites and applications. In addition, once you have logged in, there are several tools and benefits that will improve and personalize your shopping experience at the store:

    Shopping Cart: If you are logged in and need to leave during a shopping session, your shopping cart will be saved and returned to you the next time you enter the store.

    My Account: If you make a purchase or your Cisco account was provided during an order on your behalf, your order information will be associated with your account and saved into the My account page. From here, you can view a list of all the products you have purchased (or that have been purchased for you), review the purchase details, and get access to your electronic downloads and/or services.

    Auto-population of account information during checkout: Your shipping and billing information will be auto-completed for you using the information you have provided within your Cisco account profile.

    Discounts: Certain levels of access may also entitle you to special pricing. If you have multiple Cisco accounts, be certain to log in with the account you believe may be entitled to a discount. If you require assistance with your Cisco account, contact web-help@cisco.com.

     
     
     
     
  • Taxes and Importation Costs

    Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.

    The price indicated includes anticipated VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order. A national VAT rate will be applied on physical goods for customers based in EU countries.

    If you are based in the EU and are purchasing for a company registered for VAT, you may not have to pay VAT on your purchase. Please enter your VAT exemption number when prompted during the purchase process. To be prompted for a VAT exemption number, be sure to enter a Company Name when entering your billing information. When your VAT exemption number has been validated, your VAT will be automatically updated to zero, if applicable. In the event that your order does not qualify for VAT exemption, we will not be able to remove this charge from the order.

    Instructions are provided during the checkout process for any tax-exempt individuals and entities.

     
     
  • Store Policies and FAQs - CCSI Renewals


    Frequently Asked Questions :


    What is the renewal term for my CCSI membership?

    The CCSI membership subscription for both Base and Premium CCSI is valid for 12 months and requires annual renewal. Renewal notifications are distributed in advance for your convenience.

  • Store Policies and FAQs - Cisco E-Learning


    Frequently Asked Questions :


    Q. When does the subscription period begin for my Cisco E-Learning?

    A subscription starts immediately from the time of purchase. 


    System Requirements

    Q. What are the system requirements for this product?

    A. Supported systems include:

    • Any PC running Windows 7 or Windows 8
    • Mac OSX 10.7 Lion, 10.8 Mountain Lion and OS X 10.9 Mavericks
    • iPad 3 or better, and iPad Mini or better, running IOS 6 or IOS 7
    • Samsung Galaxy Note and Tab 2 and HD running Android 4.0 Ice Cream Sandwich

    Q. What browsers can I use with this e-learning course?

    A. Supported browsers include:

    • Chrome v24 or better (recommended)
    • Internet Explorer v9, v10 (v11 support not official yet)
    • Firefox v17 or better
    • Safari v6

    Q. Are there any special browser settings I need to take this e-learning course?

    A. Browsers must have Javascript enabled and pop-up blockers turned off.


    Q. Can I access my e-learning from more than one device?

    A. Yes.  You can only use one device at a time, however, so be sure to log off one device before logging on to another device.  The e-learning will pick up on the new device where you left off from the previous device.


    Product Features


    Q. Can I download the e-learning material and view it offline?

    A. No.  This product is intended to be used online only at this time.


    Q. Can I print the e-learning contents?

    A. This product was designed to be consumed online and does not provide print-ready study materials.


    Q. Where can I go to check my progress? How can I tell how far along I am (in terms of percentage complete) in the e-learning content?

    A. Your progress can be viewed from your profile page. To reach your profile page, click on your name at the top of the left-hand navigation pane.  In addition, once you complete an entire section, the title in the left-navigation pane will go from white to gray.


    img1

    Q. How can I print a certificate of completion for this e-learning product?

    A. Once you complete the course, you will have access to a page that allows you to print a certificate of completion.


    img2

    From your profile page you'll see "View the Wrap Up" and "Print Your Completion Certificate."


    img3

    Q. What are the various badge levels, and how do I achieve them?

    A. At the end of each section, there is a challenge. You have an opportunity to receive a gold, silver, or bronze medal that is based on the number of questions that you answer correctly in a particular section.


    img4

    Q. What is an achievement, and how do I receive one?

    A. Achievements are “awards” that you can accumulate if you complete certain activities during the course. You will see a small pop-up on the top right of the page if you receive an achievement, or you can go to your profile page to see what you have earned.


    img5

    Q. How can I retake an end-of-section challenge?

    A. When returning to a summary challenge, you have the option to restart.


    img6

    Navigation


    Q. I signed out of the e-learning course, and now I am ready to re-enter it where I left off.  How do I do this?

    A. You will automatically be returned to the point from where you left off.


    Q. Where is the home button?  How do I get back to the introduction page at the beginning of the e-learning course?

    A. Clicking on the Cisco logo in the upper left corner of the screen will take you to the course introduction page.


    Q. How do I return to the table of contents?

    A. The table of contents is available by clicking on the icon at the top of the left-hand navigation pane.


    img7

    Q. How do I get to the glossary?

    A. Select a highlighted term within the primary content, and it will display the definition in the left-hand navigation pane.   There is also an option to View in the glossary that gives you access to the entire glossary.


    img8

    Q. How do I know which section I am in or what I have already completed?

    A. Scroll through the left-hand navigation pane to find the expanded section with the color blue indicating the section that you are currently on. The section name is also shown at the top of the main content area.


    img9

    Q. How do I use bookmarks?

    A. To bookmark a page, select the icon at the top center of the page.  The icon will change from an outline to a solid blue color. To remove a bookmark, simply click on it again and the icon will change from a solid blue color to an outline.


    To see all of your bookmarks, select the bookmark icon in the left-hand navigation pane. All saved bookmarks will be listed. Use the pencil icon next to a bookmark to make a note about the page. 


    Discoveries and Virtual Labs


    Q. How do I start a virtual lab?

    A. Use the blue Initialize button to start a lab. Please keep in mind that the time it takes to initialize a lab will depend on its complexity and the number of devices that are used in the lab.


    Q. Can I have more than one virtual lab open at a time?

    A. No. Once you leave the page that you are on with the lab, it will close, and you cannot initialize more than one lab at a time.


    Q. After I initialize a virtual lab, nothing happens.  How do I start a device within the lab?

    A. Once a lab environment has been initialized, an individual lab device can be started by clicking the Enter key.


    Summary Challenges


    Q. Where do I find my results once I click the Grade Me button?

    A. Revisit the task list above the terminal window to view your results. You will see the correct answers in green. Tasks that are incorrect will be in red, and you will see additional information to assist you in determining what you did wrong.


    img10

    Q. How do I leave a summary if I cannot finish or correctly answer all tasks and want to move to a different section?

    A. Go to the table of contents icon at the top of the page to move to a different section.


    img11

    Q. When I complete a multiple choice question and answer it incorrectly, how can I determine the correct answer?

    A. If you scroll down on the page, you will be provided with the correct answer and, in some instances, a link back to information that you can review.


    img12

    Q. Are there differences in the e-learning course if I access it from a tablet?

    A. The overall experience should be the same; however, it is highly recommended that you use an external key board when using the virtual labs and challenges.

  • Store Policies and FAQs -Cisco Learning Labs


    Frequently Asked Questions
       


    Before Purchasing Cisco Learning Labs

     

    Q. Where can I learn more about the Cisco Learning Labs that are available for purchase?

    A. All Cisco Learning Labs, including the list of lab exercises and topologies for each offering, are at the Cisco Learning Network Store.

     

    Q. Where can I find more information and help regarding how to use Cisco Learning Labs?

    A. You can view three tutorial videos in the Cisco Learning Labs forum on the Cisco Learning Network.

     

    Q. How do I know which lab offering is the right one for me?

    A. The lab names frequently correspond to the certification exam of the same name. For instance:

     

    If you are studying for this certification exam:

    The correct lab(s) to take:

    CCENT or ICND1 v3.0

    ICND1 v3.0

    ICND2 v3.0

    ICND2 v3.0

    CCNA Routing and Switching v3.0

    ICND1 v3.0 and ICND2 v3.0

    CCNP Routing and Switching

     

    ROUTE v2.0

    ROUTE v2.0

    SWITCH v2.0

    SWITCH v2.0

    TSHOOT v2.0

    TSHOOT v2.0

    Other

     

    CCNP Service Provider

    MPLS

     

    Q. How do these labs differ from the labs that I would receive if I went to instructor-led training (ILT) for a Cisco course?

    A. The ROUTE, SWITCH, and TSHOOT version 2 products offer the same labs that students use when they attend a live Cisco course.

    The advantage of Cisco Learning Labs for ROUTE, SWITCH, and TSHOOT is that you get access to your labs for a longer period, allowing you to practice for up to 180 days.

    The Cisco Learning Labs for ICND1 v2.0 and ICND2 v2.0 cover the exam blueprint topics, but are no longer aligned to the instructor-led training course and contain more lab exercises than what is covered in the classroom setting. These labs also contain instructional videos for the self-study learner.

     

    Q. I have received a coupon code. How do I redeem it?

    A. Step 1: Go to the Cisco Learning Network Store.
    Step 2: Order your lab and proceed with the purchase as you normally would.
    Step 3: At the checkout screen, enter your coupon number as shown here:

    img1

     

    Q. I copied my coupon code from my notification email and pasted it directly into the Cisco Learning Network Store at the checkout screen, but it didn't work. What should I do?

    A. Some browsers paste additional hidden characters during a copy-and-paste action. If you're having trouble copying and pasting your coupon code into the checkout screen, try typing the coupon code directly.

     

    Q. What are the hardware, software, and network requirements to run the Cisco Learning Labs?

    A. Supported platforms:

    • Microsoft Windows XP (32-bit)
    • Windows Server 2003 (32-bit)
    • Windows Server 2008 (32-bit)
    • Windows Vista (32-bit)
    • Windows 7 (32-bit and 64-bit)
    • Windows 8 (32-bit and 64-bit)
    • Mac OS X v10.6 or higher

    System requirements:

    • 2.33-GHz or faster x86-compatible processor for computers
    • Intel Atom 1.6-GHz or faster processor for netbooks
    • 128-MB RAM
    • 128-MB graphics memory

    Supported browsers -- 32-bit:

    • Mozilla Firefox 4.0 and above (highly recommended)
    • Internet Explorer 7.0 and above
    • Google Chrome
    • Safari 5.0 and above (for Mac only)

    Software requirements:

    • Adobe Flash Player, version 10.2.152.26 or higher
    • If you are a Windows user, you should download the Cisco Terminal Application that is located on the top of the screen in your Cisco Learning Labs portal. It includes a modified version of the PuTTY Telnet client that will correctly title the Telnet windows. This program will also make the necessary registry changes to the Windows operating system.

    Network requirements:

    You need to be on a network that permits the following:

    • Port 80 (http)
    • Port 8080 (http)
    • Port 443 (https)
    • Higher-numbered TCP ports 30,000 and above
     

    Q. Are there any special settings that I need to have in my browser to optimize my lab experience?
    A. The following steps can be taken to optimize your lab experience:

    • Define which Telnet application you want to use from your browser (or confirm what is suggested).
    • Ensure that you are using Adobe Flash Player, version 10.2.152.26 or higher.
    • If you are using Internet Explorer 9, you will need to adjust your computer settings to properly view the labs. Flash does not display properly in Internet Explorer 9 or any other browser that uses hardware acceleration. Hardware acceleration is a new functionality of Internet Explorer 9 that allows Internet Explorer to move all graphics and text rendering from the central processing unit (CPU) to the graphics processing unit (GPU). In some cases, it will be necessary to enable or disable hardware acceleration to check for hardware or software compatibility issues when you are viewing certain Internet websites, such as websites that contain streaming or full-screen video. To disable hardware acceleration and use software rendering instead of hardware rendering to view a web page, follow the steps below:

    1. Click Start > Control Panel > Network and Internet

     

    img2

     

    2. Click Internet Options

    img3

     

    3. Click the Advanced tab.

    img4

     

    4. Once on the Advanced Tab, choose the Accelerated Graphics section. Click to select the Use Software Rendering Instead of GPU Rendering check box.

    img5

     

    5. Click OK

    6. Close all open Internet Explorer 9 windows, and then restart Internet Explorer 9.

    7. View the webpage in Internet Explorer 9.

     

    Q. I am not able to log into the lab portal, even after successfully completing the WebAuth authentication. What should I do?

    A. Some users of Cisco Learning Labs have reported login issues, which is characterized by landing at the web page below after successfully completing the WebAuth authentication:

     

    img6

    The appearance of this page is due to a failure of the browser to redirect to the second login authentication page at https://cll1.cisco.com.

    The issue is currently limited to users of some versions of Microsoft Internet Explorer and Google Chrome browsers. This issue is not affecting users of Mozilla Firefox or Apple Safari web browsers at this time.

    Internet Explorer and Chrome web browser users can still use Cisco Learning Labs successfully by following one of three workaround procedures.

    Workaround 1:

    Type the URL https://cll1.cisco.com directly into the address bar of your browser, hit the Enter key to complete the login, and access your session on Cisco Learning Labs as normal.

    img7

     

    After hitting the Enter key, you should see the login screen for Cisco Learning Labs at https://cll1.cisco.com.

    img8


    Workaround 2:

    Use a different browser for the WebAuth authentication for the Cisco Learning Labs. Mozilla Firefox is highly recommended.

    Workaround 3:

    Use one browser to authenticate into your session for Cisco Learning Labs and then use any web browser to access your lab exercises.

     

    To get additional assistance, contact Customer Support:

    • To submit a support case online, go to Cisco Certification & Communities Online Support. (Note: When you create an online support case for the first time, you must create a separate username and password for the support application.) Log in and choose the Contact Us button from the top menu.
    • To talk to a customer support agent from within the United States and Canada, call 1-800-553-6387.
    • For callers outside the United States and Canada, select your country from the Regional Certification Support Phone Numbers section of the Worldwide Contacts page.
     

    Q. Can the Cisco Learning Labs 10-hour extension products be used to extend time for partner learning labs?

    A. The Cisco Learning Labs for ICND1 v3.0 10-Hour Extension and Cisco Learning Labs for ICND2 v3.0 10-Hour Extension products work seamlessly with the Cisco Learning Labs for ICND1 v3.0 60-Hour 180-Day Labs and Cisco Learning Labs for ICND2 v3.0 70-Hour 180-Day Labs products. However, to satisfy customer needs to extend partner lab products, our support team can manually apply the extension to your existing product. To avoid losing your existing lab configurations, please purchase and apply your 10-hour extension before your lab subscription expires. Then, contact support to request application of your extension to your existing lab product.

     

    Login-Related Questions

     

    Q. I lost the email with my credentials. What do I do to get new lab credentials?

    A. If you cannot locate the original email sent to you with your username and password for the Cisco Learning Labs portal, please contact Customer Support to get a copy of your login credentials. Be prepared to provide your Cisco.com ID, your Cisco Learning Network login ID, or purchase confirmation number.

     

    Follow these instructions for contacting Customer Support:

    • To submit a support case online, go to Cisco Certification & Communities Online Support. (Note: when you create an online support case for the first time, you must create a separate username and password for the support application.) Log in and choose the Contact Us button from the top menu.
    • To talk to a customer support agent from within the United States or Canada, call 1-800-553-6387.
    • For callers outside the United States and Canada, select your country from the Regional Certification Support Phone Numbers section of the Worldwide Contacts page.
     

    Q. I'm not able to log into the Cisco Learning Labs portal. What do I do?

    A. You need to make sure your login user ID and password are correct.

    Your login name is the email address that you used when you registered at the Cisco Learning Network Store to purchase your subscription. If you access Cisco Learning Labs via an Authorized Training Partner of Cisco, your login may be the email that you provided to your training provider.

    Your password was provided in the original email that was sent to you confirming access to the Cisco Learning Labs. Please refer to your original confirmation email and use that password.

    Password tips to remember:

    • All passwords used on Cisco Learning Labs are case-sensitive.
    • Make sure you do not have Caps Lock or Num Lock activated on your keyboard.
    • The password will not contain the number 1 or number 0; those characters are the letter "l" and the letter "O" instead.

    img9

     

    If you cannot locate the original email, or if you continue to have login issues, please contact Customer Support:

    • To submit a support case online, go to Cisco Certification & Communities Online Support. (Note: when you create an online support case for the first time, you must create a separate username and password for the support application.) Log in and choose the Contact Us button from the top menu.
    • To talk to a customer support agent from within the United States or Canada, call 1-800-553-6387.
    • For callers outside the United States and Canada, select your country from the Regional Certification Support Phone Numbers section of the Worldwide Contacts page.
     

    Q. I misplaced or forgot my password. What do I do?

    A. Your password was provided in the original email that was sent to you confirming access to Cisco Learning Labs. Please refer to your original confirmation email and use that password. If you cannot locate the original email sent to you with your username and password, please contact Customer Support to get a copy of your login credentials.

    Follow these instructions for contacting Customer Support:

    • To submit a support case online, go to Cisco Certification & Communities Online Support. (Note: when you create an online support case for the first time, you must create a separate username and password for the support application.) Log in and choose the Contact Us button from the top menu.
    • To talk to a customer support agent from within the United States or Canada, call 1-800-553-6387.
    • For callers outside the United States and Canada, select your country from the Regional Certification Support Phone Numbers section of the Worldwide Contacts page.
     

    Q. How do I change my password?

    A. Once you successfully authenticate into the Cisco Learning Labs web portal, you will find a link to change your password. Follow the password change instructions. You'll get an email with a new link that contains an embedded password.

    Important tip: If you bookmark your deep link to the Cisco Learning Labs portal (a deep link is a link that contains your embedded password), be sure to update your bookmark whenever you change your password.

     

    Q. I am not able to log into the lab portal, even after successfully completing the WebAuth authentication. What should I do?

    A. Some users of Cisco Learning Labs have reported login issues, which is characterized by landing at the web page below after successfully completing the WebAuth authentication:

    img10

     

    The appearance of this page is due to a failure of the browser to redirect to the second login authentication page at https://cll1.cisco.com.

    The issue is currently limited to users of some versions of Microsoft Internet Explorer and Google Chrome browsers. This issue is not affecting users of Mozilla Firefox, or Apple Safari web browsers at this time.

    Internet Explorer and Chrome web browser users can still use Cisco Learning Labs successfully by following one of three workaround procedures.

    Workaround 1:

    Type the URL https://cll1.cisco.com directly into the address bar of your browser, hit the Enter key to complete the login, and access your session on Cisco Learning Labs as normal.

    img11

    Workaround 2:

    Use a different browser for the WebAuth authentication for the Cisco Learning Labs.

    Workaround 3:

    Use one browser to authenticate into your session for Cisco Learning Labs and then use any web browser to access your lab exercises.

    To get additional assistance, contact Customer Support:

    • To submit a support case online, go to Cisco Certification & Communities Online Support. (Note: When you create an online support case for the first time, you must create a separate username and password for the support application.) Log in and choose the Contact Us button from the top menu.
    • To talk to a customer support agent from within the United States and Canada, call 1-800-553-6387.
    • For callers outside the United States and Canada, select your country from the Regional Certification Support Phone Numbers section of the Worldwide Contacts page.
     

    Access-Related Questions

     

    Q. How long will it take to get my login credentials after I purchase the product from the Cisco Learning Network Store?

    A. Your login credentials will be emailed to you immediately.

    Important reminder: Your login credentials will be sent to the email address associated with your Cisco Learning Network registration at the time you purchased the offering. Be sure you're checking the right email account for your login credentials email.

     

    Q. My credentials went to an email account that I do not use anymore. How do I get my credentials sent to me?

    A. If you don't have access to your old email account, you can contact Customer Support. Be prepared to provide your old email address (that was originally used when you registered on the Cisco Learning Network) as well as your new email address so your Cisco Learning Network login credentials can be updated.

    Follow these instructions for contacting Customer Support:

    • To submit a support case online, go to Cisco Certification & Communities Online Support. (Note: when you create an online support case for the first time, you must create a separate username and password for the support application.) Log in and choose the Contact Us button from the top menu.
    • To talk to a customer support agent from within the United States or Canada, call 1-800-553-6387.
    • For callers outside the United States and Canada, select your country from the Regional Certification Support Phone Numbers section of the Worldwide Contacts page.
     

    Q. I never got my confirmation email with the lab credentials. What should I do?

    A. Your login credentials were sent to the email address associated with your Cisco Learning Network registration at the time you purchased the offering. Be sure you are checking the correct email account for your login credentials email.

    Important tip: If you know you are checking the correct email account, you should check your junk mail folder for an email from noreply@cisco.com. If you still cannot locate the original email, please contact customer support to get a copy of your login credentials.

    Follow these instructions for contacting Customer Support:

    • To submit a support case online, go to Cisco Certification & Communities Online Support. (Note: when you create an online support case for the first time, you must create a separate username and password for the support application.) Log in and choose the Contact Us button from the top menu.
    • To talk to a customer support agent from within the United States or Canada, call 1-800-553-6387.
    • For callers outside the United States and Canada, select your country from the Regional Certification Support Phone Numbers section of the Worldwide Contacts page.
     
     

    Q. My emails from Cisco keep going to my junk mail folder. What should I do?

    A. Add noreply@cisco.com to your safe senders list to prevent communications from Cisco Learning Labs from going to your junk mail folder.

     

    Q. How do I access the Cisco Learning Labs?

    A. Access the Cisco Learning Labs portal at http://cll1.cisco.com/users/pblogin. You will need your unique username and password that was provided to you in an email; please refer to that email. If you cannot locate the original email, please contact Customer Support to get a copy of your login credentials.

    Follow these instructions for contacting Customer Support:

    • To submit a support case online, go to Cisco Certification & Communities Online Support. (Note: when you create an online support case for the first time, you must create a separate username and password for the support application.) Log in and choose the Contact Us button from the top menu.
    • To talk to a customer support agent from within the United States or Canada, call 1-800-553-6387.
    • For callers outside the United States and Canada, select your country from the Regional Certification Support Phone Numbers section of the Worldwide Contacts page.
     

    Q. I left the lab portal and now am ready to re-enter it. How do I do this?

    A. You resume a lab the same way you started the lab via the Cisco Learning Labs portal available at < a href="https://cll1.cisco.com/users/pblogin" target="_blank">https://cll1.cisco.com/users/pblogin. Log in with your username and password and resume the lab.

     

    Q. I can log into the Cisco Learning Labs portal, but I cannot access my lab. What should I do?

    A. If you still have days remaining on your active subscription but you are out of lab hours, you will notice that you are able to access the Cisco Learning Labs portal, but you will not be granted access to your specific lab.

    Important tip: If you notice you are running out of lab hours, you can purchase 10-hour extensions to increase your lab time. This will also restart your 180-day access to the lab portal. As long as you have active lab hours available, your completed and saved lab configurations will be preserved. Details for purchasing additional lab hours are available at the Cisco Learning Network Store.

    Follow these instructions for contacting Customer Support:

    • To submit a support case online, go to Cisco Certification & Communities Online Support. (Note: when you create an online support case for the first time, you must create a separate username and password for the support application.) Log in and choose the Contact Us button from the top menu.
    • To talk to a customer support agent from within the United States or Canada, call 1-800-553-6387.
    • For callers outside the United States and Canada, select your country from the Regional Certification Support Phone Numbers section of the Worldwide Contacts page.
     

    Q. I am not able to log into the lab portal, even after successfully completing the WebAuth authentication. What should I do?

    A. Some users of Cisco Learning Labs have reported login issues, which is characterized by landing at the web page below after successfully completing the WebAuth authentication:

    img12

    The appearance of this page is due to a failure of the browser to redirect to the second login authentication page at https://cll1.cisco.com.

    The issue is currently limited to users of some versions of Microsoft Internet Explorer and Google Chrome browsers. This issue is not affecting users of Mozilla Firefox or Apple Safari web browsers at this time.

    Internet Explorer and Chrome web browser users can still use Cisco Learning Labs successfully by following one of three workaround procedures.

    Workaround 1:

    Type the URL https://cll1.cisco.com directly into the address bar of your browser, hit the Enter key to complete the login, and access your session on Cisco Learning Labs as normal.

    img13

    After hitting the Enter key, you should see the login screen for Cisco Learning Labs at https://cll1.cisco.com.

    img14

    Workaround 2:

    Use a different browser for the WebAuth authentication for the Cisco Learning Labs.

    Workaround 3:

    Use one browser to authenticate into your session for Cisco Learning Labs and then use any web browser to access your lab exercises.

    Follow these instructions for contacting Customer Support:

    • To submit a support case online, go to Cisco Certification & Communities Online Support. (Note: when you create an online support case for the first time, you must create a separate username and password for the support application.) Log in and choose the Contact Us button from the top menu.
    • To talk to a customer support agent from within the United States or Canada, call 1-800-553-6387.
    • For callers outside the United States and Canada, select your country from the Regional Certification Support Phone Numbers section of the Worldwide Contacts page.
     

    Q. Why can't I connect to the virtual devices when I've already successfully authenticated?

    A. In some network designs, a web cache engine or proxy may provide a different IP address from your computer when initially connecting to the Cisco Learning Labs. This may create an IP mismatch between the Cisco Learning Labs and your computer. The resolution to this situation is to access the Cisco Learning Labs from a network without these types of proxy services. You may find that using a VPN to another network and then accessing Cisco Learning Labs will resolve this issue.

     

    Q. I can access the Cisco Learning Labs from home but not from work. Why is that?

    A. This situation is related to the network devices that may be in your path that are different at home than they are at work. You need to be on a network that permits the following:

    • Port 80 (http)
    • Port 8080 (http)
    • Port 443 (https)
    • Higher-numbered TCP ports 30,000 and above
     

    Q. Can I access my Cisco Learning Labs from more than one PC?

    A. You can access your Cisco Learning Labs from more than one PC as long as each PC meets the software, hardware, and network requirements. Simply use your correct login name and password.

     

    Q. Why do I need to use WebAuth?

    A. The connection to Cisco Learning Labs is secured using WebAuth. You need to enter your credentials for successful access to the Cisco Learning Labs system. Once your computer's IP address is correlated to your credentials, you are allowed to authenticate into Cisco Learning Labs. This procedure ensures that only authorized users have access to the Cisco Learning Labs.

     

    Q. Why do I not always have to provide WebAuth authentication to connect to the Cisco Learning Labs?

    A. If your IP address has been correlated to your credentials recently, you do not need to re-enter your credentials to satisfy the WebAuth requirement. However, you will still have to authenticate into the Cisco Learning Labs web portal with your credentials. This procedure ensures that only authorized users have access to the Cisco Learning Labs.

     

    Q. What are the different states that a lab exercise can be in and what are their meanings?

    A. Each individual lab exercise can be in one of three states. Pending state refers to the state of a lab exercise that has not been started. Running state refers to the state of a lab exercise that is currently being used by a learner. Suspended state refers to the state of a lab exercise that has previously been active, but the learner has exited the lab exercise. There is no "completed state" for a lab—that is up to you to determine whether you have accomplished the objectives within the lab exercise.

     

    Q. How do I resume where I left off on the lab I was working on?

    A. You must save your work. If you save your configurations before you exit the lab portal, you'll see the same configurations the next time you log in. Essentially, any time you log in, the configurations will revert to the last time you saved.

     

    Q. Does the lab automatically save my work?

    A. No, the labs work like real Cisco IOS Software-based devices. There is no auto-save function.

     

    Q. How do I go to the next lab?

    A. Exit the lab you've completed and return to the lab portal. From there, you'll be able to choose your next lab.

     

    Q. If I want additional practice, how do I repeat a lab?

    A. Follow these steps as described:
    1. From the lab portal, start the lab you want to repeat.
    2. Choose the Manage Devices tab.

    img15

    3. Choose the Reload Cfg option for each device, then click OK. This action will return all the devices back to their original states.

    img16

    4. Save this configuration.
    5. Proceed to repeat the lab.

     

    Q. What happens if I leave my lab unexpectedly?

    A. Any time you lose connection to the lab, your timer will stop. Before reconnecting to the Cisco Learning Labs environment, you should restart your browser or log out and log back into your computer. Doing so will restart the connection to the Cisco Learning Labs environment properly. Remember, your work will not automatically be saved—your lab will revert to your last saved configuration.

     

    Product-Related Questions

    About the Labs

     

    Q. What if I don't understand the lab exercise?

    A. Explanations of content and guidance on how to complete the lab are not included with customer support or in the user agreement. There is a forum that is dedicated to Cisco Learning Labs on the Cisco Learning Network; you can log into the Cisco Learning Network (registration required) and join the discussion at https://learningnetwork.cisco.com/groups/cll.

     

    Q. Where can I find more information and help regarding Cisco Learning Labs?

    A. You can view three tutorial videos in the Cisco Learning Labs forum on the Cisco Learning Network.

     

    Q. How do I access the FAQs during the lab?

    A. This FAQs document is available from the main lab portal login page and within the lab environment. Within the lab environment, there is a Help button on the main lab interface. Choose the Help button to access the FAQs during your lab work.

     

    Q. Where do I get the product tutorials and documentation? Where do I get the lab manual, lab guides, or workbooks for the lab that I purchased?

    A. You can get the lab instructions associated with the lab bundles from the active lab session in the sidebar on the left-hand side of the screen.

    img17

     

    Q. How do I print the topologies, lab instructions, job aids, etc.?

    A. Follow these instructions to print the various lab materials:

    • For lab topologies, click on the print diagram link.
    • For lab instructions, click on the print link at the top of the instructions.
    • To print job aids, objectives, or any other content, you can copy and paste to a document and then print the document.
     

    About Telnet/PuTTY

    Q. What is PuTTY and how do I install it?

    A. PuTTY is terminal emulation software that runs Telnet sessions. The Cisco Terminal Installer file includes a modified version of PuTTY, as well as a registry modification tool that allows newer versions of Windows Internet Explorer to launch Telnet applications directly from the browser interface. The Cisco Terminal Installer is available at the top of the main navigation page of the Cisco Learning Labs portal. Once you download the package, run the file, and follow the installation instructions. You may need to close and restart your browser to get it to work right.

     

    Q. How do I use the PuTTY terminal emulator?

    A. This version of PuTTY works from the browser. Use your browser to log into the Cisco Learning Labs portal. Click on the device icon within the lab topology to get to the command-line interface (CLI).

     

    Q. Can I customize the PuTTY terminal emulator?

    A. There are options available to do some customizations. To perform these customizations, right-click or Ctrl-click in the upper left corner of the PuTTY window to change color, font size, cursor, mouse settings, and so on.

     

    Q. My Telnet is not working. What should I do?

    A. There is an inherent Internet Explorer browser issue with Telnet. You need to run the Cisco Terminal Installer to fix issues with Internet Explorer and some other browsers. The Cisco Terminal Installer (which contains a modified version of the PuTTY Telnet client) is available at the top of the main navigation page of the Cisco Learning Labs portal. Alternatively, you can use the following web browsers "quot;as is":

    • Mozilla Firefox 4.0 and above (highly recommended)
    • Google Chrome
    • Safari 5.0 and above (for Mac only)
     

    Q. I clicked on a device to start using it, but I'm not seeing the device output. What should I do?

    A. To see the device prompt, it may be necessary to hit the Enter key.

     

    Q. The Telnet windows are always on top of my desktop. How do I change that behavior?

    A. By default, with the modified version of PuTTY that is provided by Cisco Learning Labs, the Telnet window is initially displayed on top of the Windows desktop. This behavior can be modified by right-clicking your mouse on the desired console window and choosing Always on Top to toggle the behavior of the individual console displays.

     

    Q. I deleted my console.exe PuTTY application. How do I reinstall it?

    A. The Cisco Terminal Installer file can be downloaded again at the Cisco Learning Labs portal once you successfully log in. The Cisco Terminal Installer (which contains a modified version of the PuTTY Telnet client) is available at the top of the main navigation page of the Cisco Learning Labs portal. This file should be downloaded to the computer that you use for Cisco Learning Labs. The installer should then be run to completion following all instructions to install the terminal application successfully.

    About the Timer

     

    Q. When I leave my lab, does my timer continue to run?

    A. The lab timer stops when you exit a lab. However, your 90-day or 180-day subscription continues to run regardless of whether or not you are logged in.

     

    Q. When does my lab subscription start?

    A. Your lab subscription for lab access starts the day you make a lab purchase.

     

    Q. My lab stopped in the middle of my work. What happened?

    A. There are a few possibilities:

    • You may have used all of your allotted lab access time. When your allotted lab access or supplemental lab access expires, the system will force you to leave the lab environment.
    • Access to Cisco Learning Labs relies on an active Internet connection. If the connection fails or is unreliable, your access to the lab may be terminated. Please try to use Cisco Learning Labs from an alternate Internet connection if you believe this is the issue.
    • Follow these instructions for contacting Customer Support:
      • To submit a support case online, go to Cisco Certification & Communities Online Support. (Note: when you create an online support case for the first time, you must create a separate username and password for the support application.) Log in and choose the Contact Us button from the top menu.
      • To talk to a customer support agent from within the United States or Canada, call 1-800-553-6387.
      • For callers outside the United States and Canada, select your country from the Regional Certification Support Phone Numbers section of the Worldwide Contacts page.
     

    Q. How can I most efficiently make use of the lab time that I purchased?

    A. Here are a few suggestions to help you make the best use of your time with Cisco Learning Labs.
    1. Learn then Practice

    The main point of Cisco Learning Labs is to provide users with time on Cisco devices to practice what they have learned in a book, at a website, or in a class. If you reach a point in your lab where you do not understand something or what you are doing is not working, you should save your configurations, and then exit the lab. This will stop your timer and allow you to research the technology area that is not working as you expected. When you are better prepared to tackle the task, restart the lab exercise, and you will be able to continue the task afresh.

    2. Read and Print, then Practice

    The detailed tasks for each lab exercise in Cisco Learning Labs are available once you start a given lab exercise. To maximize your use of time, we suggest that you start a lab and click on the All Tasks or All Questions link in the main toolbar. The ensuing pop-up contains all the instructions, job aids, topologies, and solutions. You can save time by reviewing the tasks for a given lab exercise and understanding all the features and requirements of the lab exercise prior to attempting the lab exercise. One way to do this is to copy and paste the contents of the All Tasks or All Questions pop-up to a document and save that document on your local computer. You can then exit the lab and stop your timer. Saving the lab tasks to your local computer will then allow you to read and understand the tasks without any cost to your associated session timer. Some learners prefer to print out this document and then use it for making notes.

    3. Configure, then Practice

    Another way to save time is to preconfigure what you plan to implement on the running configurations on the devices for the labs. Saving the configurations in a text file and then copying and pasting them into the appropriate device can save time as well.

     

    Q. I didn't finish my labs, and I ran out of time. What do I do?

    A. 10-hour extensions of lab time are available from the Cisco Learning Network Store. Purchase of an extension will also reset your subscription time to 180 days to complete your labs.

     

    Q. I completed my lab exercises, and I still have time left. What do I do?

    A. You can practice more or redo some labs, since you have access to the full Cisco IOS Software on UNIX feature set. Although you can't change the way the devices are connected (you can't move or add a cable), you can configure the topologies in different ways.

     

    Q. I still have lab time left, but the number of days in my subscription is about to expire. What do I do?

    A. You can reset your subscription time to 180 days to complete your labs by purchasing 10-hour extensions of lab time from the Cisco Learning Network Store.

     

    About the Simulated Labs (Adobe Flash), HTML Work Sheets, and Videos

     

    Q. Why are some of the labs simulated instead of Cisco IOS Software on UNIX virtual labs?

    A. In those instances where lab topics do not lend themselves to a virtualized Cisco IOS Software on Unix lab environment, Cisco includes video, simulated labs (Adobe Flash-based), or HTML elements designed to ensure full "end-to-end" practice lab coverage associated with Cisco certification exams and product training.

     

    Q. Flash does not display properly in Internet Explorer 9 or any other browser that uses hardware acceleration. What should I do?

    A. If you are using Internet Explorer 9, you will need to adjust your computer settings to properly view the labs. Adobe Flash does not display properly in Internet Explorer 9 or any other browser that uses hardware acceleration. Hardware acceleration is a new functionality of Internet Explorer 9 that allows Internet Explorer to move all graphics and text rendering from the central processing unit (CPU) to the graphics processing unit (GPU). In some cases, it will be necessary to enable or disable hardware acceleration to check for hardware or software compatibility issues when you are viewing certain Internet websites, such as websites that contain streaming or full-screen video. To disable hardware acceleration and use software rendering instead of hardware rendering to view a web page, follow the steps below:

    1. Click Start > Control Panel > Network and Internet.

    img18

    2. Click Internet Options.

    img19

    3. Click the Advanced tab.

    img20

    4. Once in the Advanced Tab, choose the Accelerated Graphics section. Click to select the Use Software Rendering Instead of GPU Rendering check box.

    img21

    5. Click OK.

    6. Close all open Internet Explorer 9 windows, and then restart Internet Explorer 9.

    7. View the web page in Internet Explorer 9.

     

    Q. My Safari browser is not properly displaying the simulated labs on my PC. What should I do?

    A. There is an incompatibility with the Safari 5 browser and Windows that prevents the command-line interface (CLI) from properly working in the Flash-based labs simulations. Windows users should choose a different browser. Appropriate browsers for PCs include the following:
    Mozilla Firefox 4.0 and above (highly recommended)
    Internet Explorer 7.0 and above
    Google Chrome

     

    Q. What can I expect when I encounter a simulated lab?

    A. When the Flash file is downloading to your PC, you will see the following screen. The time it takes to download the file depends on your Internet connection speed.

    img22

    The figure below is an example of what you will see when the download of the Flash file is complete. Note the tabs that appear at the bottom of the screen: Help (the initial screen), Objectives and Aids, Procedures and Verification, and Practice Lab. The [X] at the top right corner closes the window.

    img23

    Below is an example of the Objectives and Aids screen:

    img24

    Here is an example of the Procedures and Verification screen:

    img25

    And here below is a screen shot of the Practice Lab. This is the interactive piece of the simulation, where you can click on the devices in the topology to perform the steps outlined for each lab.

    img26

    Lastly, below is a screen shot of what appears when you choose a "clickable" device from the topology. To configure a device, click on the corresponding icon in the topology. Most commands that use the Control or Escape keys are not supported (but are not necessary to complete the simulations).

    img27

     

    Q. How do I navigate the simulated labs?

    A. Follow these guidelines to navigate the simulated labs:

    • Click the red handle at the bottom right-hand side to resize a window.
    • Click the up or down scroll arrows to scroll a window's contents up or down.
    • Click the right or left scroll arrows to scroll a window's contents right or left.
    • You can reposition a window by dragging it by the title bar.
    • Multiple windows can be open at the same time, but they would need resizing and repositioning to be displayed at the same time on the screen.
    • Each of the windows can be minimized by clicking on the [X]. Maximizing any of the windows again will take you to wherever you left off. If you restart the simulation, however, you will be brought to the initial state.
     

    Q. How do I troubleshoot the simulated labs?

    A. Follow these guidelines to troubleshoot the simulated labs:

    • You may have trouble working behind some authenticating proxy servers, such as not being able to display rich-media content. The workaround is to run the Cisco Learning Labs from a different network.
    • You may have trouble with some antivirus software systems that will incorrectly identify the Adobe Flash Player as malware. The workaround is to ensure that the antivirus signatures are up to date.
    • You may have trouble with some Adobe Flash remover tools, such as the registry cleaner or fix tool. The workaround is to uninstall the Adobe Flash Player using the Adobe Flash Player Uninstaller and then reinstall it.
    • You may have trouble with pop-up blockers, such as not being able to display rich-media content. The workaround is to add the Cisco Learning Labs site to the permitted list.
    • For more Adobe Flash Player-related issues, refer to http://www.adobe.com/support/flashplayer/.
     

    Q. How can I get product help for Cisco Learning Labs?

    A. To get additional assistance, contact Customer Support

    • To submit a support case online, go to Cisco Certification & Communities Online Support. (Note: when you create an online support case for the first time, you must create a separate username and password for the support application.) Log in and choose the Contact Us button from the top menu.
    • To talk to a customer support agent from within the United States or Canada, call 1-800-553-6387.
    • For callers outside the United States and Canada, select your country from the Regional Certification Support Phone Numbers section of the Worldwide Contacts page.
     

    Q. How do I report an error in a lab, such as the following issues:

    Grammatical errors?
    Content-related errors?
    Initial configuration problems?
    Connections not configured per the topology diagram?

    A. We appreciate your attention to detail. Please submit a description or re-creation of the problem showing the affected steps. You can email the information to cll-info@external.cisco.com.

     

     

  • Cisco Modeling Labs - Personal


    Frequently Asked Questions :
     
     

    Q. What is the difference between Cisco Modeling Labs - Personal and Cisco Modeling Labs - Personal Plus?

    A. Both Cisco Modeling Labs - Personal and Cisco Modeling Labs - Personal Plus are the same underlying software. The difference is that a Cisco Modeling Labs - Personal license allows the user to run 20 simulated nodes, and Cisco Modeling Labs - Personal Plus (*requires Cisco Modeling Labs v2.1 or later) allows 40 simulated nodes.

     

    Q. How can I get help if I have questions about purchasing CML-Personal or if I’m having issues accessing my recent purchase?

    A. If you have questions or issues regarding your order, please contact us. Be sure to provide your order number, Cisco user ID and email address that was used for the purchase.

     

    Q. What are the system requirements for this software?

    A. You can find the System Requirements in the Cisco Modeling Labs 2.0 Quick Start Guide.

     

    Q. I purchased a Cisco Modeling Labs - Personal gift card. How can I redeem it?

    A. Please follow the Coupon Redemption Instructions to redeem your gift card.

     

    Q. When does my license start?

    A. Your license subscription starts at the time of purchase. You can also view the expiration date of your license(s) anytime by finding your order on your My Account page.

     

    Q. How can I download the Cisco Modeling Labs - Personal images?

    A. To download your Cisco Modeling Labs - Personal images, first go to your My Account page and find your order. Follow the Download link in your order to the Software Download Center. Once there, choose and download the desired files.

     

    Q. Where can I find my Cisco Modeling Labs - Personal license?

    A. You can find your Cisco Modeling Labs - Personal license for 1.x and 2.0 installations under your order on your My Account page.

     

    Q. I bought Cisco Virtual Internet Routing Lab Personal Edition. Will I get access to Cisco Modeling Labs - Personal?

    A. Yes. Cisco Virtual Internet Routing Lab Personal Edition has been renamed to Cisco Modeling Labs - Personal. You will find that you now have access to both 1.x and 2.0 license files under your order on your My Account page. And the 2.0 software files are now available for you to download in the Software Download Center.

     

    Q. Where can I find documentation for Cisco Modeling Labs - Personal?

    A. For all documentation, including Release Notes, a Getting Started guide, as well as User and Admin guides, please go to the Cisco Modeling Labs documentation page.

     

    Q. I’m encountering issues with my Cisco Modeling Labs – Personal setup. How can I get help?

    A. Cisco Modeling Labs - Personal is a community-supported product. If you run into issues, start a thread in the Cisco Modeling Labs - Personal Community and someone will be happy to assist. It is an active community with our engineers and users alike participating.

  • Store Policies and FAQs - Cisco UCS Central

    Frequently Asked Questions

    The following subscription-based products are covered by this FAQ:

    Managing UCS Domains at Scale with Cisco UCS Central (DCUCCEN) v1.0

    Q: When does the subscription period begin for my Cisco E-Learning?

    A: Subscription starts immediately from the time of purchase. If you pre-ordered prior to product availability, it starts from the date of product availability. 

    System Requirements

     

    Q: What are the system requirements for this product?

    A. Supported systems include:

    • Any PC running Windows 7, Windows 8 or Windows 10
    • Mac OS X 10.9 Mavericks or higher
    • iPad 3 or better, and iPad Mini or better, running IOS 8 or higher
    • Newer Android tablet with HTML5 compliant browser. Note: Due to customizations by vendors, we cannot guarantee all Android tablets will work
     

    Q. What browsers can I use with this e-learning course?

    A. Supported browsers include:

    • Chrome v24 or better (recommended)
    • Internet Explorer v10 or v11
    • Firefox v17 or better
    • Safari v8 or better

    Q: Are there any special browser settings I need to take this e-learning course?

    A: Browsers must have Javascript enabled and pop-up blockers turned off.

    Q: Can I access my e-learning from more than one device?

    A: Yes. You can only use one device at a time, however, so be sure to log off one device before logging on to another device. The e-learning will pick up on the new device where you left off from the previous device.

    Product Features

    Q: Can I download the e-learning material and view it offline?

    A: No. This product is intended to be used online only at this time.

    Q: Can I print the e-learning contents?

    A: This product was designed to be consumed online and does not provide print-ready study materials.

    Q: Where can I go to check my progress? How can I tell how far along (in terms of percentage complete) that I am in the e-learning content?

    A: Your progress can be viewed from your profile page. To reach your profile page, click on your name at the top of the left-hand navigation pane. In addition, once you complete an entire section, the title in the left-navigation pane will go from white to gray.

    Q: How can I print a certificate of completion for this e-learning product?

    A: Once you complete the course, you will have access to a page that allows you to print a certificate of completion. A course is completed by achieving a Bronze medal or higher in each Section.

    Q: What are the various badge levels, and how do I achieve them?

    A: At the end of each section, there is a challenge. You have an opportunity to receive a gold, silver, or bronze medal that is based on the number of questions that you answer correctly in a particular section.

    Q: What is an achievement, and how do I receive one?

    A: Achievements are "awards" that you can accumulate if you complete certain activities during the course. You will see a small popup on the top right of the page if you receive an achievement, or you can go to your profile page to see what you have earned.

    Q: How can I retake an end-of-section challenge?

    A: When returning to a summary challenge, you have the option to restart.

    Labs

    Q: Are Labs included with this product, and how do I access them?

    A: Labs are not provided within the DCUCCEN E-Learning product, but you can do the Labs using Cisco dCloud platform. Information regarding how to access is provided within the product. When you access dCloud, you will be leaving the DCUCCEN E-learning environment to complete your hands-on work. You can return at any time to continue your E-Learning.

    Q: How do I get support for the Labs?

    A: The dCloud platform allows customers with a valid user ID to do lab exercises. If you are unable to find a suitable slot or need help accessing the platform, you will need to use the dCloud Help menu for support. If you have any questions or concerns regarding the actual lab steps or instruction provided to you within the e-learning product, you can contact the Cisco Learning Network Store team.

    Navigation

    Q: I signed out of the e-learning course, and now I am ready to re-enter it where I left off. How do I do this?

    A: You will automatically be returned to the point from where you left off.

    Q: Where is the home button? How do I get back to the introduction page at the beginning of the e-learning course?

    A: Clicking on the Cisco logo in the upper left corner of the screen will take you to the course introduction page.

    Q: How do I return to the table of contents?

    A: The table of contents is available by clicking on the icon at the top of the left-hand navigation pane.

    Q: How do I get to the glossary?

    A. Select a highlighted term within the primary content, and it will display the definition in the left-hand navigation pane. There is also an option to View in the glossary that gives you access to the entire glossary.

    Q: How do I know which section I am in or what I have already completed?

    A: Scroll through the left-hand navigation pane to find the expanded section with the color blue indicating the section that you are currently on. The section name is also shown at the top of the main content area.

    Q: How do I use bookmarks?

    A: To bookmark a page, select the icon at the top center of the page. The icon will change from an outline to a solid blue color. To remove a bookmark, simply click on it again and the icon will change from a solid blue color to an outline. To see all of your bookmarks, select the bookmark icon in the left-hand navigation pane. All saved bookmarks will be listed. Use the pencil icon next to a bookmark to make a note about the page.

    Summary Challenges

    Q: How do I leave a summary if I cannot finish or correctly answer all tasks and want to move to a different section?

    A: Go to the table of contents icon at the top of the page to move to a different section.

    Q: When I complete a multiple choice question and answer it incorrectly, how can I determine the correct answer?

    A: If you scroll down on the page, you will be provided with the correct answer and, in some instances, a link back to information that you can review.

    A: If you scroll down on the page, you will be provided with the correct answer and, in some instances, a link back to information that you can review.

     




















  • Store Policies and FAQs - Instructor Kit Membership - Getting Started Tools, Installation and Access

    Introduction


    Common Questions for RMS and Locklizard

    Purchase Issues

    General Issues

    Cisco Downloader/Instructor Slides

    CTA Issues

    Common Errors and How to Resolve Them

    Microsoft Office (RMS) Instructor Kits Installation and Access Instructions

    Installation and Setup

    RMS Content Download Instructions

    Accessing RMS Content

    Locklizard Instructor Kits Installation and Access Instructions

    Step 1 - Installing the Viewer

    Step 2 - Registering Your License

    Step 3 - Downloading and Viewing Protected Files


    Introduction


    In July 2017, Cisco announced changes that were being made to how CCSIs access their instructor kits. CCSIs will be provided with access to student guides, lab guides, and CAGs through the Cisco Learning Network Space. Log into https://learningspace.cisco.com with your CCO username and password.
    CCSIs will continue to use the Cisco Downloader tool web version to access the course instructor guide (slide set) for courses where they meet current course certification requirements. Access to all instructor guides for courses where the CCSI does not meet all certification requirements will be revoked.
    Active Instructors may log in to the Instructor Kit Membership program page to learn more.
    Instructor Kit Membership provides access to instructor kits in two protected formats - native Microsoft Office using MS RMS and protected PDF using Locklizard. See Installation and Setup section for a list of support MS Office versions. Depending on which format you prefer to use, please follow respective instructions below.
    1) For Microsoft Office: to apply necessary patches & service packs for Microsoft Office/Microsoft RMS and access your content, please follow RMS link.
    2) For Locklizard: to download, install, and configure the viewer, and for instructions on how and where to download your files, please follow Locklizard link.
     
     


    Common Questions for RMS and Locklizard
     

    Purchase Issues

    Q. I am unable to click on the ‘Add to Cart’ option when trying to purchase my IK Membership on the CLN Store.
    A. In order to become eligible to purchase the IK membership, the instructor status should be in an ICP PASS, ACTIVE or XCTA status. If the CCSI status is “New”, you are only authorized to purchase the ICP Assessment Event. Please validate your CCSI status by logging into CIMS. You may reach out to clsit@mediuscorp.com for technical issues related to IK purchase.

    Q. I am an active CCSI and getting an error message of “invalid Cisco ID” when trying to purchase my IK Membership. How can I fix this?
    A. Your Cisco.com email address must match the email address you have on file for the Cisco Learning Network Store and the CIMS primary email address. Please send an email to clsit@mediuscorp.com with the issue details and it will be resolved.


     
     

    General Issues

     
     
     
    Q. My CCSI status is Active, where can I find information about my membership expiration date?
    A. You may review your CIMS profile - CCSI Membership section to find out the IK expiration date.

    Q. What is digital kit and how can I access CLNSp platform?
    A. Cisco Learning Network Space is a digital learning platform built to offer instant user access to training information, course materials, and exam preparation resources. This customizable, personal learning environment provides you with your content, when you want it, how you want it delivered. Please visit https://learningnetwork.cisco.com/docs/DOC-33670 for more information.
     
     

    Cisco Downloader/Instructor Slides

     
    Q: I cannot see a specific instructor kit in Downloader.
    A: If you cannot see a specific instructor kit in downloader then first check your CIMS profile- Course Certification Section to ensure you meet the instructor teaching requirements for the course and the course appear there.
    • If the course doesn’t appear then login to the CCSI Forum- Course Library to look up for the instructor teaching requirements or refer to the CAG to validate if you meet all requirements to be authorized to deliver the course.
    • If the course appears in CIMS course certification section and you don’t see the IK in Downloader then there are two possibilities:
      • Probably you have fulfilled exam/certification requirement in less than 24 hours as system take 24-48 hours for the data to flow from one system to another
      • If you meet requirements and able to access the course IK in the past and facing error message while accessing a particular IK for which you are authorized then write an email to clsit@mediuscorp.com with the details & screenshots.

    Q. How do I know which course instructor slides I should have access to in the Cisco Downloader?
    A. Log into your CIMS profile to review your certified course list. These are the courses to which you have met the CCSI teaching requirements and are authorized by Cisco to teach. You will have access to these courses in the Cisco Downloader tool.

    Q. I am unable to find the instructor slides for a course that I am currently certified to teach in the Cisco Downloader. Whom do I contact for support?
    A. Contact the Cisco support team at clsit@mediuscorp.com for further assistance. Please attached your CCSI profile and the details of the course you are needing assistance.

    Q. I am only able to see a partial list of courses in the Cisco Downloader. What happed to all the courses I used to have access to?
    A. You will only be able to access the course instructor slides for courses where you have met the current course certification requirements. Access to all instructor guides for courses where you do not meet the certification requirements will be revoked. To verify your access log into CIMS and review your “certified course” list on your CIMS profile. If the course does not appear in the "certified course" list, you have not met the CCSI teaching requirements and are not eligible to access this content.

    Q. I have downloaded a course from the Cisco Download tool and I only see the instructor slides. Where do I find the Student Guide, Lab Guide and CAG files for this course?
    A. The Cisco Downloader will only provide access to the instructor slides you are certified to teach. To access the Student Guide, Lab Guide and CAG documents you will need to log into the CLNSp.

    Q. I have met the CCSI course teaching requirements. How long will it take to get access to the instructor slides in the Cisco Downloader?
    A. You will receive access to the instructor slides within 24-48 hours of the course appearing in your certified course list on your CIMS Profile.

    Q: Can I share a modified PowerPoint presentation?
    A. Yes, you can. However, each user that you share it with must have an active Instructor Kits Membership subscription containing a standard version of this file.

    Q. Can I print from RMS kits?
    A. You cannot print from RMS kits due to temporary printing of Microsoft solution. That is why RMS will co-exist with the current Locklizard content protection solution side-by-side. Instructors can access Locklizard kits to print materials.

    Q. Can I avoid entering my RMS credentials for every presentation slides file?
    A. Yes, you can. Just keep one of the presentation slides open and the rest will open without login prompts.

    Q. I am delivering a virtual training class using RMS and my students are unable to see the screen that I am sharing. How can I fix this?
    A. Follow the workaround steps below to enable screen sharing using RMS Documents on Office 2013 pro, pro plus, and enterprise. This is a short-term solution and will be fixed with the next upgrade of RMS which is expected to be released in July 2017.

    Instructions for Opening (Screenshot reference below):
    • 1) Open Word or PowerPoint
    • 2) Select the File menu
    • 3) Select the Open menu item
    • 4) Navigate and select the file you want to open
    • 5) Press the drop down arrow on the Open button
    • 6) Select Open in Protected View from the context menu


    Instructions for Editing:
    • 1) Follow the open file instructions above
    • 2) Click the Enable editing button
    • 3) Make your changes
    • 4) Save the document
    • 5) Follow the open file instructions above

    img1

     
    Q. What is the difference between Locklizard and RMS?
    A: Here are the features and benefits. You can utilize both for downloading content:
     
      Locklizard (LL) RMS
    Process of Installation / Download License needs to be installed & downloaded for LL.
    RMS works on Windows rights manager, patches & Service packs for Microsoft need to be installed.
    Format Protected PDF. Native Microsoft Office.
    Supporting OS
    1. Windows.
    2. Mac OS - Same license, different viewers applications.

    1. Windows.
    2. Mac OS is not currently a supported platform, but Mac OS users can fully utilize RMS via virtual machine. running Windows
    Printing Printing limited 5 times. Watermarked. No printing.
    Edit & Sharing No editing feature. Able to edit PowerPoint presentation slides - IG. Ability to share edited documents with other instructors.
    Authentication Must use License key. Re-authentication required every 30 days. Internet connectivity is required when you try to open & authenticate RMS document for the very first time. After 30 days, re-authentication is required.

    CTA Issues (Click to Accept the CCSI Agreement)

    Q. My Learning Partner sys admin informed me that my status is PCTA. What are the steps to accept the CCSI agreement?
    A. Here are the steps to accept the CTA agreement.
    • Log into the CLN Store My Account page.
    • Click the Launch Downloader tab in front of the most recent Premium Instructor Kit membership order. This will lead you to the CCSI Agreement page.
    • Review the CCSI Membership Agreement, check the "I agree" checkbox, and click the "Submit" button.

    The link to access the Medius downloader web version- download/home    

    Common Errors and How to Resolve Them


    Q. What are the steps to access the RMS content?
    A. Below are the steps to access the RMS content:
    • Unzip the downloaded package(s)
    • Open the file you would like to access with the appropriate MS Office application for the file format.
    • When prompted for a username and password, provide your Cisco.com credentials
      • You may see a warning asking you if you want to download only the HTTPS delivered content. Click the “No” button, allowing both HTTP and HTTPS content to be rendered.
      • After providing valid credentials, you will be prompted with a dialog box informing you that your access needs to be verified. Click the “OK” button to continue.
    • After authentication and permission validation processes have completed the document should be visible and ready for viewing or editing (PowerPoint Only).
      • If a dialog box appears asking if you would like to update the document from external document, decline the request.
      • If a dialog presenting a list of number formatting issues presents itself, this is ok.
    • If you have followed the instructions in the “Installation and Setup” section and are still not able to open the course material, please report your issue to our support team using the chat option or send an email to clsit@mediuscorp.com.

    Q. I get the below error while accessing RMS files, how to fix this?
    img1

    A. This is caused when instructor has not installed all the necessary scripts to set up the RMS. Please refer to steps provided on previous question for assistance.




    Q. I am getting the below error(s) while accessing RMS content, how to fix this?

    img1

    img1

    A. The reason of above error(s) would be the Email ID mismatch between your Cisco.com profile & RMS. Instructors are required to login to the Cisco.com>Account>Customer Profile Manager Page and send the screen capture of email address updated to the Medius support team at clsit@mediuscorp.com. Medius team will proceed with getting this updated. Once email address has been updated, the Medius team would direct the CCSI to clear the cache files and login again.



    Q. I get the below error while trying to access the presentation slides:

    img1

    A. The reason for this error would be the intermittent network or CCSI’s proxy setting preventing connection. Please report the issue to the Medius support at clsit@mediuscorp.com for the assistance.



    Q. I get the below error message while accessing the Locklizard file:

    img1

    A. The CCSI will get this error when Locklizard license file got corrupted or if the instructor is trying to access the course content he is not entitled to. User needs to send an email to clsit@mediuscorp.com for assistance.
    Note - Before installing the new license file, CLN team would recommend the user to remove the old key store and then install the new license file.



    Q. Where would I find the Locklizard license file?
    A. You are required to contact Medius Support team at clsit@mediuscorp.com and the team will share the Lock lizard license file and assist you further.


    Q. How to register with the new license and remove the keystore for Windows & MAC OS?
    A. Refer to the steps mentioned below:

    • Windows: Start menu >> All Programs >> Locklizard >> Lizard Safeguard >> Viewer >> Remove keystore
    • MAC OS: Open the Viewer and select the option ‘Remove Keystore’ from the ‘Locklizard Safeguard Viewer’ menu at the top of the screen



    • img1
    Send an email to clsit@mediuscorp.com for requesting new Locklizard license if the old license is corrupted or no longer valid.


    Q. I have participated in a DRM beta with Cisco in the past and have followed all system setup instructions above, but still cannot open course material?
    A. Please ensure you fulfill all necessary instructor teaching requirements and able to see the course name updated in your CIMS profile- under course certification section. If yes, then report your issue to our support team at clsit@mediuscorp.com. The support team will help resolve the issue.


    Q. I share a Windows account with another CCSI or several CCSIs on a shared workstation using a shared Windows account. When I try to open content, it says I do not have the appropriate permissions.
    A. As a workaround, you are required to delete all files and directories within RMS folder for your operating system or MS Office version to fix this error.
    • Windows XP: "C:\Documents and Settings\\Local Settings\Application Data\Microsoft\DRM"
    • Windows Vista and above: "C:\Users\ \AppData\Local\Microsoft\DRM"
    • Office 2013: "C:\Users\ \AppData\Local\Microsoft\MSIPC"

    If you still find issues, please reach out to clsit@mediuscorp.com for the solution.  




    Microsoft Office RMS Instructor Kits Installation and Access Instructions



    Installation and Setup

     

    1. Ensure all antivirus and malware protection software is disabled

    2. Ensure the MS Windows Operating system is fully up to date by invoking the Windows Update application from within the Windows control panel. You may need to invoke the Windows Update application multiple times to fully update your operating system.

    3. Ensure the MS Office Suite is fully updated. You may need to follow the below instruction multiple times to fully update your MS Office Suit.

    • a. For MS Office 2007:
      • i. Open the MS Word application
      • ii. Open the Word Menu (Top Left Corner)
      • iii. Select “Word Options”
      • iv. Select “Resources”
      • v. Select “Check for Updates”
    • b. For MS Office 2010:
      • i. Open the MS Word application
      • ii. Select the “File” menu
      • iii. Select “Help”
      • iv. Select “Check for Updates”

    4. Download, decompress, and install the registry files. These files add settings that allow our system to authenticate your access to the content (both files in the package MUST be installed).

    • a. Download the registry package here
    • b. Decompress the downloaded file
    • c. Double click each file and follow on screen instructions to apply the data to your registry (You may need to right click each file and select “Run as Administrator” before following onscreen instructions).

    5. Add Security Zones. These settings reduce the number of dialog boxes you will encounter for each file you open.

    • a. Open Internet Explorer
    • b. Select the “Tools” menu
    • c. Select “Internet Options”
    • d. Select the “Security” tab
    • e. Select “Local intranet” from zone selection pane
    • f. Select the “Sites” button
    • g. Select the “Advanced” button
    • h. Uncheck “Require server verification …”
    • i. Add “*.cisco.com” to the websites pane
    • j. Select the “Close” button
    • k. Select the “OK” button
    • l. Select “Trusted sites” from the zone selection pane
    • m. Select the “Sites” button
    • n. Uncheck “Require server verification …”
    • o. Add “*.mediusdrm.com” to the websites pane
    • p. Add “*.mediusirm.com” to the websites pane
    • q. Select the “Close” button
    • r. Select the “OK” button
    • s. Close Internet Explorer

    6. Using the table below, perform the following steps in the order specified. Please ensure you are downloading the correct version for the architecture of your machine and MS Office application (32 bit/x86 and 64bit/x64). Restart your computer after each installation is completed.

    • a. Download any applicable file from the RMS Client column and install it. Restart your machine if applicable hotfix file was installed.
    • b. Download any applicable file from the Authentication Hotfix column and install it. Restart your machine if applicable hotfix file was installed.
    • c. Find the column with the same label as the installed MS Office application on your system, download any applicable file from that column, and install it. Restart your machine if applicable hotfix file was installed.
     

     

     

    OS

     

     

    RMS Client

     

     

    Authentication Hotfix

     

     

    Office 2003

     

     

    Office 2007

     

     

    Office 2010

     

     

    Office 2013

     

     

    Windows XP SP3 and Windows Server 2003

     

    979099

    Not Required

    >Office Compatibility Pack (Office 2003 require this to open 2007 files)

    >2687297

    -

     

    Windows Vista SP1 and Windows Server 2008 SP1

     

    979099

    >977624

    -

    -

     

    Windows Vista SP2 and Windows Server 2008 SP2

     

    >AD RMS 2.1

    977624

    -

    Office will install AD RMS 2.1 client within office installer

     

     

    Windows 7 SP1

     

    >AD RMS 2.1

    Not required

    -

     

    Windows 8 and Windows 10

     

    >AD RMS 2.1

    Not required

    -



    RMS Content Download Instructions:

    Once you have completed the above system setup, you can view your protected files. Be aware that your use of files may be restricted. The publisher may have imposed various controls on the files that you view, such as preventing printing or limiting how long you can view them.
     
    To access your Instructor Kit files, please log into the web version of downloader link-download/home
     
    The Medius Downloader will give you the option to download one or multiple files to a location of your choice. Once download is complete, you may close the Medius Downloader and follow the instructions below to access your kits.

    Access RMS IK Content

    • Click on the format you want to select for the content download- RMS or Locklizard
    • Select the course/courses for which you want to download the content
    • Click on Download tab

    img1
    • Click on CONFIRM option if you want to continue with the download

    img1

    img1


    Issue with Accessing the RMS Content

    1. Unzip the downloaded package(s)
    2. Open the file you would like to access with the appropriate MS Office application for the file format.
    3. When prompted for a username and password, provide your Cisco.com credentials
    a. You may see a warning asking you if you want to download only the HTTPS delivered content. Click the “No” button, allowing both HTTP and HTTPS content to be rendered.
    b. After providing valid credentials, you will be prompted with a dialog box informing you that your access needs to be verified. Click the “OK” button to continue.
    4. After authentication and permission validation processes have completed the document should be visible and ready for viewing or editing (PowerPoint Only).
    a. If a dialog box appears asking if you would like to update the document from external document, decline the request.
    b. If a dialog presenting a list of number formatting issues presents itself, this is ok.
    5. If you have followed the instructions in the “Installation and Setup” section and are still not able to open the course material, please report your issue to our support team by sending an email to clsit@mediuscorp.com and our support team will help resolve the issue.


    Locklizard Instructor Kits Installation and Access Instructions

    Step 1 - Installing the Viewer

    Download and install the viewer software.


    a. Click the following link:
    https://www.locklizard.com/download_pdf_viewers/#windows-viewer
    b. Save the Safeguard PDF Viewer installation program to your local drive.
    c. Double-click the program to run the installation process.

    Macintosh, iOS and Android users can download the viewer software appropriate for their OS from: https://www.locklizard.com/download_pdf_viewers/.

     

    Step 2 - Registering Your License

    Before you view a Lizard Safeguard Protected PDF file (that is, a PDC file) for the first time, you must register with the publisher of the document.

    If you do not register, you cannot view protected documents.

    Double-click the license file (which has the extension .llv) attached to the email message you should have received from Medius support and select the Open option. This will register you with the publisher.

    If you haven't received the email that contains an attached license file, you can send an email to clsit@mediuscorp.com to request the license.

    If your email application does not let you open attachments, save the license file to your local drive and double-click it to register.

    NOTE:

    The license file is also attached in ZIP format, as some email clients either block or corrupt the .llv attachment. If you find that the .llv file has been renamed, corrupted, or is missing, double-click the attached ZIP file and then double-click the license file it contains.

     

    Step 3 - Downloading and Viewing Protected Files

    Once you have installed the viewer and registered your license, you can view your protected files. Be aware that your use of files may be restricted. The publisher may have imposed various controls on the files that you view, such as preventing printing or limiting for how long you can view them.