Returns, Cancellations AND Guarantees


Notwithstanding anything to the contrary herein, all purchases made using Cisco Learning Credits are non-cancelable and non-refundable.

When you request a refund for an item you have purchased before delivery has been completed or accepted, it is generally considered a return.

In the case of an electronically downloaded product or online application, this is a request for a refund prior to you receiving or accessing the product. For scheduled offers, like classes, you will not have taken the class, and you must meet drop policy conditions. In the case of a physical product, you may not have received the item or the item may have arrived in a damaged condition. In these cases, please contact customer service as soon as possible.

The drop policy for scheduled classes requires that reschedules or refunds are only granted if you contact customer service and request to be dropped prior to 14 days before the class begins. If you request to be dropped at 14 days or less before class beginning, we cannot refund your money, but may offer you an alternative class date and location, if available.

To return an unused item or service, we require that you make your request to us by contacting customer service within 30 days of purchase. We will refund your money once we have validated that you have not accessed your product, or that you meet the class drop policies, or once we have received your return shipment to us. You may be responsible for return shipping charges.

If you have decided that you have purchased the wrong product or the wrong quantity, do not use your product, and contact customer service immediately. Returns completed within the same business day may be considered a canceled sale rather than a return.

We will make the best effort to refund your money in the same method and to the same account you used to pay for your purchase, and refund processing usually begins within 48 hours (United States Pacific Time) of your request. The one exception is United States wire transfers. If you paid using wire transfer from a U.S. bank, we will attempt to refund your money via check to the billing address and contact provided within the order. If you wish to receive a return wire transfer instead, you must request that at the time of your refund request. Note that wire transfer fees are non-refundable from both your bank and ours, and therefore, you will be responsible for both sending and receiving fees a second time, and we will deduct our fees (US $30) from your refund.

If you are an international customer that paid by wire transfer requesting a refund, by default, we will return your funds to you via wire transfer, with the US $30 transfer fee deducted from your refund. If you would prefer to receive a check for your refund, please request a check when you make your request for refund, and we will send it to the billing address and contact information that you provided in the order.


Consistent with other electronic delivery products, the Cisco Learning Network Store has a no refund policy.

Certain other products and services that are scheduled or are subscription-based may provide for a refund, reschedule, or credit if we cancel it before delivery is complete, and we may contact the buyer and/or the user of the product to notify you if this should happen. Always refer to the product, program, or service terms and conditions or the end-user license agreement (EULA) for more information. Or contact customer service.


If you request a refund after downloading files, accessing an application, taking a class, or receiving and using a physical product, this is generally considered a request for a guarantee refund.

The Cisco Learning Network Store team would like you to have the best possible experience with the products and services you buy. While each product or service may have its own specific return and guarantee policies, the store generally does not grant refunds on products that have already been used.

If you have a problem with your product or service, we recommend you contact us so that we can help resolve the issue.

For questions or concerns, please contact our customer service team.