Store Policies and FAQs - Instructor Kit Membership - Getting Started Tools, Installation and Access

Introduction


Common Questions for RMS and Locklizard

Purchase Issues

General Issues

Cisco Downloader/Instructor Slides

CTA Issues

Common Errors and How to Resolve Them

Microsoft Office (RMS) Instructor Kits Installation and Access Instructions

Installation and Setup

RMS Content Download Instructions

Accessing RMS Content

Locklizard Instructor Kits Installation and Access Instructions

Step 1 - Installing the Viewer

Step 2 - Registering Your License

Step 3 - Downloading and Viewing Protected Files


Introduction


In July 2017, Cisco announced changes that were being made to how CCSIs access their instructor kits. CCSIs will be provided with access to student guides, lab guides, and CAGs through the Cisco Learning Network Space. Log into https://learningspace.cisco.com with your CCO username and password.
CCSIs will continue to use the Cisco Downloader tool web version to access the course instructor guide (slide set) for courses where they meet current course certification requirements. Access to all instructor guides for courses where the CCSI does not meet all certification requirements will be revoked.
Active Instructors may log in to the Instructor Kit Membership program page to learn more.
Instructor Kit Membership provides access to instructor kits in two protected formats - native Microsoft Office using MS RMS and protected PDF using Locklizard. See Installation and Setup section for a list of support MS Office versions. Depending on which format you prefer to use, please follow respective instructions below.
1) For Microsoft Office: to apply necessary patches & service packs for Microsoft Office/Microsoft RMS and access your content, please follow RMS link.
2) For Locklizard: to download, install, and configure the viewer, and for instructions on how and where to download your files, please follow Locklizard link.
 
 


Common Questions for RMS and Locklizard
 

Purchase Issues

Q. I am unable to click on the ‘Add to Cart’ option when trying to purchase my IK Membership on the CLN Store.
A. In order to become eligible to purchase the IK membership, the instructor status should be in an ICP PASS, ACTIVE or XCTA status. If the CCSI status is “New”, you are only authorized to purchase the ICP Assessment Event. Please validate your CCSI status by logging into CIMS. You may reach out to clsit@mediuscorp.com for technical issues related to IK purchase.

Q. I am an active CCSI and getting an error message of “invalid Cisco ID” when trying to purchase my IK Membership. How can I fix this?
A. Your Cisco.com email address must match the email address you have on file for the Cisco Learning Network Store and the CIMS primary email address. Please send an email to clsit@mediuscorp.com with the issue details and it will be resolved.


 
 

General Issues

 
 
 
Q. My CCSI status is Active, where can I find information about my membership expiration date?
A. You may review your CIMS profile - CCSI Membership section to find out the IK expiration date.

Q. What is digital kit and how can I access CLNSp platform?
A. Cisco Learning Network Space is a digital learning platform built to offer instant user access to training information, course materials, and exam preparation resources. This customizable, personal learning environment provides you with your content, when you want it, how you want it delivered. Please visit https://learningnetwork.cisco.com/docs/DOC-33670 for more information.
 
 

Cisco Downloader/Instructor Slides

 
Q: I cannot see a specific instructor kit in Downloader.
A: If you cannot see a specific instructor kit in downloader then first check your CIMS profile- Course Certification Section to ensure you meet the instructor teaching requirements for the course and the course appear there.
  • If the course doesn’t appear then login to the CCSI Forum- Course Library to look up for the instructor teaching requirements or refer to the CAG to validate if you meet all requirements to be authorized to deliver the course.
  • If the course appears in CIMS course certification section and you don’t see the IK in Downloader then there are two possibilities:
    • Probably you have fulfilled exam/certification requirement in less than 24 hours as system take 24-48 hours for the data to flow from one system to another
    • If you meet requirements and able to access the course IK in the past and facing error message while accessing a particular IK for which you are authorized then write an email to clsit@mediuscorp.com with the details & screenshots.

Q. How do I know which course instructor slides I should have access to in the Cisco Downloader?
A. Log into your CIMS profile to review your certified course list. These are the courses to which you have met the CCSI teaching requirements and are authorized by Cisco to teach. You will have access to these courses in the Cisco Downloader tool.

Q. I am unable to find the instructor slides for a course that I am currently certified to teach in the Cisco Downloader. Whom do I contact for support?
A. Contact the Cisco support team at clsit@mediuscorp.com for further assistance. Please attached your CCSI profile and the details of the course you are needing assistance.

Q. I am only able to see a partial list of courses in the Cisco Downloader. What happed to all the courses I used to have access to?
A. You will only be able to access the course instructor slides for courses where you have met the current course certification requirements. Access to all instructor guides for courses where you do not meet the certification requirements will be revoked. To verify your access log into CIMS and review your “certified course” list on your CIMS profile. If the course does not appear in the "certified course" list, you have not met the CCSI teaching requirements and are not eligible to access this content.

Q. I have downloaded a course from the Cisco Download tool and I only see the instructor slides. Where do I find the Student Guide, Lab Guide and CAG files for this course?
A. The Cisco Downloader will only provide access to the instructor slides you are certified to teach. To access the Student Guide, Lab Guide and CAG documents you will need to log into the CLNSp.

Q. I have met the CCSI course teaching requirements. How long will it take to get access to the instructor slides in the Cisco Downloader?
A. You will receive access to the instructor slides within 24-48 hours of the course appearing in your certified course list on your CIMS Profile.

Q: Can I share a modified PowerPoint presentation?
A. Yes, you can. However, each user that you share it with must have an active Instructor Kits Membership subscription containing a standard version of this file.

Q. Can I print from RMS kits?
A. You cannot print from RMS kits due to temporary printing of Microsoft solution. That is why RMS will co-exist with the current Locklizard content protection solution side-by-side. Instructors can access Locklizard kits to print materials.

Q. Can I avoid entering my RMS credentials for every presentation slides file?
A. Yes, you can. Just keep one of the presentation slides open and the rest will open without login prompts.

Q. I am delivering a virtual training class using RMS and my students are unable to see the screen that I am sharing. How can I fix this?
A. Follow the workaround steps below to enable screen sharing using RMS Documents on Office 2013 pro, pro plus, and enterprise. This is a short-term solution and will be fixed with the next upgrade of RMS which is expected to be released in July 2017.

Instructions for Opening (Screenshot reference below):
  • 1) Open Word or PowerPoint
  • 2) Select the File menu
  • 3) Select the Open menu item
  • 4) Navigate and select the file you want to open
  • 5) Press the drop down arrow on the Open button
  • 6) Select Open in Protected View from the context menu


Instructions for Editing:
  • 1) Follow the open file instructions above
  • 2) Click the Enable editing button
  • 3) Make your changes
  • 4) Save the document
  • 5) Follow the open file instructions above

img1

 
Q. What is the difference between Locklizard and RMS?
A: Here are the features and benefits. You can utilize both for downloading content:
 
  Locklizard (LL) RMS
Process of Installation / Download License needs to be installed & downloaded for LL.
RMS works on Windows rights manager, patches & Service packs for Microsoft need to be installed.
Format Protected PDF. Native Microsoft Office.
Supporting OS
1. Windows.
2. Mac OS - Same license, different viewers applications.

1. Windows.
2. Mac OS is not currently a supported platform, but Mac OS users can fully utilize RMS via virtual machine. running Windows
Printing Printing limited 5 times. Watermarked. No printing.
Edit & Sharing No editing feature. Able to edit PowerPoint presentation slides - IG. Ability to share edited documents with other instructors.
Authentication Must use License key. Re-authentication required every 30 days. Internet connectivity is required when you try to open & authenticate RMS document for the very first time. After 30 days, re-authentication is required.

CTA Issues (Click to Accept the CCSI Agreement)

Q. My Learning Partner sys admin informed me that my status is PCTA. What are the steps to accept the CCSI agreement?
A. Here are the steps to accept the CTA agreement.
  • Log into the CLN Store My Account page.
  • Click the Launch Downloader tab in front of the most recent Premium Instructor Kit membership order. This will lead you to the CCSI Agreement page.
  • Review the CCSI Membership Agreement, check the "I agree" checkbox, and click the "Submit" button.

The link to access the Medius downloader web version- download/home    

Common Errors and How to Resolve Them


Q. What are the steps to access the RMS content?
A. Below are the steps to access the RMS content:
  • Unzip the downloaded package(s)
  • Open the file you would like to access with the appropriate MS Office application for the file format.
  • When prompted for a username and password, provide your Cisco.com credentials
    • You may see a warning asking you if you want to download only the HTTPS delivered content. Click the “No” button, allowing both HTTP and HTTPS content to be rendered.
    • After providing valid credentials, you will be prompted with a dialog box informing you that your access needs to be verified. Click the “OK” button to continue.
  • After authentication and permission validation processes have completed the document should be visible and ready for viewing or editing (PowerPoint Only).
    • If a dialog box appears asking if you would like to update the document from external document, decline the request.
    • If a dialog presenting a list of number formatting issues presents itself, this is ok.
  • If you have followed the instructions in the “Installation and Setup” section and are still not able to open the course material, please report your issue to our support team using the chat option or send an email to clsit@mediuscorp.com.

Q. I get the below error while accessing RMS files, how to fix this?
img1

A. This is caused when instructor has not installed all the necessary scripts to set up the RMS. Please refer to steps provided on previous question for assistance.




Q. I am getting the below error(s) while accessing RMS content, how to fix this?

img1

img1

A. The reason of above error(s) would be the Email ID mismatch between your Cisco.com profile & RMS. Instructors are required to login to the Cisco.com>Account>Customer Profile Manager Page and send the screen capture of email address updated to the Medius support team at clsit@mediuscorp.com. Medius team will proceed with getting this updated. Once email address has been updated, the Medius team would direct the CCSI to clear the cache files and login again.



Q. I get the below error while trying to access the presentation slides:

img1

A. The reason for this error would be the intermittent network or CCSI’s proxy setting preventing connection. Please report the issue to the Medius support at clsit@mediuscorp.com for the assistance.



Q. I get the below error message while accessing the Locklizard file:

img1

A. The CCSI will get this error when Locklizard license file got corrupted or if the instructor is trying to access the course content he is not entitled to. User needs to send an email to clsit@mediuscorp.com for assistance.
Note - Before installing the new license file, CLN team would recommend the user to remove the old key store and then install the new license file.



Q. Where would I find the Locklizard license file?
A. You are required to contact Medius Support team at clsit@mediuscorp.com and the team will share the Lock lizard license file and assist you further.


Q. How to register with the new license and remove the keystore for Windows & MAC OS?
A. Refer to the steps mentioned below:

  • Windows: Start menu >> All Programs >> Locklizard >> Lizard Safeguard >> Viewer >> Remove keystore
  • MAC OS: Open the Viewer and select the option ‘Remove Keystore’ from the ‘Locklizard Safeguard Viewer’ menu at the top of the screen



  • img1
Send an email to clsit@mediuscorp.com for requesting new Locklizard license if the old license is corrupted or no longer valid.


Q. I have participated in a DRM beta with Cisco in the past and have followed all system setup instructions above, but still cannot open course material?
A. Please ensure you fulfill all necessary instructor teaching requirements and able to see the course name updated in your CIMS profile- under course certification section. If yes, then report your issue to our support team at clsit@mediuscorp.com. The support team will help resolve the issue.


Q. I share a Windows account with another CCSI or several CCSIs on a shared workstation using a shared Windows account. When I try to open content, it says I do not have the appropriate permissions.
A. As a workaround, you are required to delete all files and directories within RMS folder for your operating system or MS Office version to fix this error.
  • Windows XP: "C:\Documents and Settings\\Local Settings\Application Data\Microsoft\DRM"
  • Windows Vista and above: "C:\Users\ \AppData\Local\Microsoft\DRM"
  • Office 2013: "C:\Users\ \AppData\Local\Microsoft\MSIPC"

If you still find issues, please reach out to clsit@mediuscorp.com for the solution.  




Microsoft Office RMS Instructor Kits Installation and Access Instructions



Installation and Setup

 

1. Ensure all antivirus and malware protection software is disabled

2. Ensure the MS Windows Operating system is fully up to date by invoking the Windows Update application from within the Windows control panel. You may need to invoke the Windows Update application multiple times to fully update your operating system.

3. Ensure the MS Office Suite is fully updated. You may need to follow the below instruction multiple times to fully update your MS Office Suit.

  • a. For MS Office 2007:
    • i. Open the MS Word application
    • ii. Open the Word Menu (Top Left Corner)
    • iii. Select “Word Options”
    • iv. Select “Resources”
    • v. Select “Check for Updates”
  • b. For MS Office 2010:
    • i. Open the MS Word application
    • ii. Select the “File” menu
    • iii. Select “Help”
    • iv. Select “Check for Updates”

4. Download, decompress, and install the registry files. These files add settings that allow our system to authenticate your access to the content (both files in the package MUST be installed).

  • a. Download the registry package here
  • b. Decompress the downloaded file
  • c. Double click each file and follow on screen instructions to apply the data to your registry (You may need to right click each file and select “Run as Administrator” before following onscreen instructions).

5. Add Security Zones. These settings reduce the number of dialog boxes you will encounter for each file you open.

  • a. Open Internet Explorer
  • b. Select the “Tools” menu
  • c. Select “Internet Options”
  • d. Select the “Security” tab
  • e. Select “Local intranet” from zone selection pane
  • f. Select the “Sites” button
  • g. Select the “Advanced” button
  • h. Uncheck “Require server verification …”
  • i. Add “*.cisco.com” to the websites pane
  • j. Select the “Close” button
  • k. Select the “OK” button
  • l. Select “Trusted sites” from the zone selection pane
  • m. Select the “Sites” button
  • n. Uncheck “Require server verification …”
  • o. Add “*.mediusdrm.com” to the websites pane
  • p. Add “*.mediusirm.com” to the websites pane
  • q. Select the “Close” button
  • r. Select the “OK” button
  • s. Close Internet Explorer

6. Using the table below, perform the following steps in the order specified. Please ensure you are downloading the correct version for the architecture of your machine and MS Office application (32 bit/x86 and 64bit/x64). Restart your computer after each installation is completed.

  • a. Download any applicable file from the RMS Client column and install it. Restart your machine if applicable hotfix file was installed.
  • b. Download any applicable file from the Authentication Hotfix column and install it. Restart your machine if applicable hotfix file was installed.
  • c. Find the column with the same label as the installed MS Office application on your system, download any applicable file from that column, and install it. Restart your machine if applicable hotfix file was installed.
 

 

 

OS

 

 

RMS Client

 

 

Authentication Hotfix

 

 

Office 2003

 

 

Office 2007

 

 

Office 2010

 

 

Office 2013

 

 

Windows XP SP3 and Windows Server 2003

 

979099

Not Required

>Office Compatibility Pack (Office 2003 require this to open 2007 files)

>2687297

-

 

Windows Vista SP1 and Windows Server 2008 SP1

 

979099

>977624

-

-

 

Windows Vista SP2 and Windows Server 2008 SP2

 

>AD RMS 2.1

977624

-

Office will install AD RMS 2.1 client within office installer

 

 

Windows 7 SP1

 

>AD RMS 2.1

Not required

-

 

Windows 8 and Windows 10

 

>AD RMS 2.1

Not required

-



RMS Content Download Instructions:

Once you have completed the above system setup, you can view your protected files. Be aware that your use of files may be restricted. The publisher may have imposed various controls on the files that you view, such as preventing printing or limiting how long you can view them.
 
To access your Instructor Kit files, please log into the web version of downloader link-download/home
 
The Medius Downloader will give you the option to download one or multiple files to a location of your choice. Once download is complete, you may close the Medius Downloader and follow the instructions below to access your kits.

Access RMS IK Content

  • Click on the format you want to select for the content download- RMS or Locklizard
  • Select the course/courses for which you want to download the content
  • Click on Download tab

img1
  • Click on CONFIRM option if you want to continue with the download

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Issue with Accessing the RMS Content

1. Unzip the downloaded package(s)
2. Open the file you would like to access with the appropriate MS Office application for the file format.
3. When prompted for a username and password, provide your Cisco.com credentials
a. You may see a warning asking you if you want to download only the HTTPS delivered content. Click the “No” button, allowing both HTTP and HTTPS content to be rendered.
b. After providing valid credentials, you will be prompted with a dialog box informing you that your access needs to be verified. Click the “OK” button to continue.
4. After authentication and permission validation processes have completed the document should be visible and ready for viewing or editing (PowerPoint Only).
a. If a dialog box appears asking if you would like to update the document from external document, decline the request.
b. If a dialog presenting a list of number formatting issues presents itself, this is ok.
5. If you have followed the instructions in the “Installation and Setup” section and are still not able to open the course material, please report your issue to our support team by sending an email to clsit@mediuscorp.com and our support team will help resolve the issue.


Locklizard Instructor Kits Installation and Access Instructions

Step 1 - Installing the Viewer

Download and install the viewer software.


a. Click the following link:
https://www.locklizard.com/download_pdf_viewers/#windows-viewer
b. Save the Safeguard PDF Viewer installation program to your local drive.
c. Double-click the program to run the installation process.

Macintosh, iOS and Android users can download the viewer software appropriate for their OS from: https://www.locklizard.com/download_pdf_viewers/.

 

Step 2 - Registering Your License

Before you view a Lizard Safeguard Protected PDF file (that is, a PDC file) for the first time, you must register with the publisher of the document.

If you do not register, you cannot view protected documents.

Double-click the license file (which has the extension .llv) attached to the email message you should have received from Medius support and select the Open option. This will register you with the publisher.

If you haven't received the email that contains an attached license file, you can send an email to clsit@mediuscorp.com to request the license.

If your email application does not let you open attachments, save the license file to your local drive and double-click it to register.

NOTE:

The license file is also attached in ZIP format, as some email clients either block or corrupt the .llv attachment. If you find that the .llv file has been renamed, corrupted, or is missing, double-click the attached ZIP file and then double-click the license file it contains.

 

Step 3 - Downloading and Viewing Protected Files

Once you have installed the viewer and registered your license, you can view your protected files. Be aware that your use of files may be restricted. The publisher may have imposed various controls on the files that you view, such as preventing printing or limiting for how long you can view them.