Cisco Customer Success Manager Foundation (DTCSMF) v2.0
This course is intended for people new to the concept of Customer Success Manager (CuSM) role or those who are preparing for the formal Cisco Customer Success Manager certification.
The course assumes no knowledge or expertise. Key concepts of insertion, adoption, expansion, and friction-free renewals are covered, particularly as they relate to service or subscription-based product sales and deployments.
This course is not a prerequisite for the Cisco Customer Success Manager certification, but it is highly recommended. There is a formal assessment within the content, presented as a final assessment, that once passed confers on the learner a badge and certificate of completion. Additionally, there are end of module challenge questions to reinforce the lessons.
Upon completing this course, students will be able to:
Individuals who have less than 2 years experience and are in need of foundational knowledge to ensure that the customer achieves the desired outcomes, realizing the value of their purchased products/services.
It is recommended, but not required, that students have the following knowledge and skills:
Associated Certification: None
Associated Exam: None
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